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Analyst - Deduction Resolution

Expired Job

L'oreal Cranbury , NJ 08570

Posted 2 months ago

JOB SUMMARY

This role is responsible for driving changes and enhancements through analysis of customer deductions leading to improvement in the E2E supply chain and reduction of claims, by means of partnering with the appropriate internal and external business teams. As well, to review and streamline internal deduction processes by understanding the issues and ultimately suggesting/enabling decisions and efficiencies.

TASKS, DUTIES & RESPONSIBILITIES

Day-to-day responsibilities

  • Research numerous types of retailer deductions including, but not limited to violations, shortages, pricing, handling and returns. Determine root cause and appropriate actions for resolution

  • Lead collaborative initiatives to identify root causes and implement preventive measures to reduce/eliminate supply chain type deductions

  • Analyze trends in open deductions on the A/R in order to reduce discrepancies and implement permanent resolutions

  • Prepare monthly reports for Management

  • Prepare professional quality emails and spreadsheets for communicating with key internal and external teams on the status of open deductions, including requests for repayment of invalid deductions

  • Analyze retailer requirements to identify opportunities to reduce deductions

  • Build relationships with retailers to better understand their requirements to prevent chargebacks/resolve open deductions on the A/R

  • Lead projects to review department processes to reduce manual work and provide efficiencies and drive results

  • Represent Deduction Resolution in a variety of Organizational meetings

  • Communicate effectively with multi-functional account teams (including Sales, Finance, Account Supply Chain and Customer Service) to resolve open deductions and improve compliance with retailers

  • Collaborate with the credit team to proactively resolve deductions and reduce open items on the A/R

  • Collaborate with I&C to improve deduction coding and cash application

  • Maintain the A/R by offsetting approved charge-backs and preparing adjustments for valid deductions

JOB REQUIREMENTS

Education, Experience and Skills

  • College degree required

  • Experience in or exposure to Supply Chain preferably with accounts receivable/financial experience

  • Proficient skills in Excel, Word and Outlook

  • Excellent analytical skills

  • Negotiation skills

  • Strong attention to detail

  • Excellent communication, interpersonal and organizational skills

  • Ability to handle multiple projects simultaneously

  • Ability and willingness to work in a fast paced, team oriented environment

  • Flexibility to work extended hours as required

  • Flexibility to travel to multi-functional field teams and retailer facilities

  • Ability to present data to upper management in an organized and persuasive manner

  • Ability to work independently and make decisions

  • Ability to achieve results

  • Ability to build and maintain positive relationships with internal and external customers

  • Ability to influence internal and external stakeholders

  • Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions

Specific Designations, Certifications or Licenses

  • SAP experience is desired but not required

  • LSS experience/certification is desired but not required

  • Business Process Improvement experience is desired but not required

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.


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Analyst - Deduction Resolution

Expired Job

L'oreal