Analyst

ANALYST

Overview

Fulfill technical support needs of the College as defined by Colleague Programming Supervisor (supervisor). Use the ITS ticket system to carry out support tickets in a well-documented and auditable fashion. Interface with clients as necessary. Work closely with supervisor and peers to learn standards and procedures of existing systems. Develop software (computer programming) and maintain college technical services and systems.

Responsibilities

• Monitor the ITS ticket system and respond to support issues

• Troubleshoot support issues of existing production systems and programs

• Receive cross-training from senior staff

• Adhere to all Service Level Agreements

• Provide support documentation for ITS staff and end users

• Provide technical documentation for assigned projects

• Serve as a business analyst to connect business needs to IT solutions

• Provide project management updates for assigned projects

• Modify existing systems for small to large enhancements

• Build, test, implement, and maintain small to large programs

• Serve as project manager for small to large projects

• Performs all tasks above for multiple business areas (Registrar, Admissions, Financial Aid, Human Resources, Finance, IT, etc.)

• Perform other duties as assigned by supervisor.

Assist in the development of assigned projects with direction from supervisor. Interfacing with internal clients and other ITS staff may be a daily activity.

Contacting computer vendors may be necessary when troubleshooting or performing maintenance. Contact with programming staff at other educational institutions may be required for comparison information.

Minimum Education & Experience

• Bachelor's degree in computer science and 4 years' experience in software development (computer programming), or Associate's degree and 6 years' experience in software development (computer programming), or 8 years' experience in software development (computer programming); must include experience with at least one of the following:

• Ellucian Colleague

• Unidata

• Web Advisor or Student Self-Service

Microsoft Visual Studio and Microsoft SQL Server is not required but is a plus.

Desirable Characteristics

• Critical analysis skills

• Detail oriented

• Effective communication skills

• Motivated, self-starter

• Able to architect enterprise solutions

Details

Reports To: Chief Information Officer

Compensation: $75,000/yr.

Contract Affiliation: SEIU

Classification: Exempt

Status: Full-time

Benefits:

Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:

• Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)

• Dental Insurance (employer covers 100% of the premium)

• Vision Insurance

• NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!

• Flexible Spending Accounts and Health Savings Account (employer contributions)

• Short-Term Disability: Offering 60% of your salary.

• Life Insurance and AD&D Insurance (employer paid)

• Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense

• Pet Insurance

• Employee Assistance Plan for employees, spouse and dependents

• Tuition Waiver for employees, spouse and dependents

• Tuition Reimbursement

• Free parking

• 10 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.

• Employees at Cincinnati State qualifies for Public Service Loan Forgiveness

Retirement:

As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.

EOE- Committed to Creating a Diverse and Inclusive Work Environment

Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national, or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.