Job Description: Summary
Reporting to Manager, Chargeback Operations, this position manages distributor chargebacks and sales tracings for the BARD PI business. Distributor chargebacks are based on end customer contracts including National/Regional GPO, Self-Distributor, Government, Local, and Courtesy.
The analyst is accountable for distributor chargeback and sales trace processing within the Commercial Contract Operations CoE pillar. This will be successfully accomplished through collaborative interactions with external and internal business partners and administration of best practices surrounding chargeback/sales tracing operations and associated policies, ensuring that the US Commercial Operations strategy is implemented.
This position is responsible to manage the chargeback/sales reporting process by utilizing their strong analytical skills to drive continuous improvements throughout the end to end processes. This will be achieved by the associate's constant focus on driving for results and solutions for operational effectiveness across the Commercial Operations stakeholders.
This position will support and embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgement to drive efficient and accurate chargeback and sales trace processing to optimize US Region results and overall financial risk.
Accountable for all analytical aspects of the chargeback and sales trace process including submissions, resubmission processing, error resolution, and chargeback settlements for our top distributors
Responsible to manage the distributor resubmission process both internally and externally by the accurate tracking, monitoring, and communication of disputed lines for resolution within the predefined timelines
Significant facilitation and collaboration with our top distributor partners to drive change around our chargeback processes in order to facilitate effective end-to-end policies and procedures that will deliver sustainable results
Assist leadership with creating and implementing governance processes to ensure standardization and efficient chargeback and sales trace policies, procedures, and processes to harmonize all aspects of chargeback operations with the appropriate flexibility to meet customer/market needs and dynamics
Support and propose continuous process/system improvement initiatives across the chargeback/sales trace operations teams such as root cause analysis, error prevention solutions, and distributor settlements while playing an active role on workstream teams and projects
Resolve chargeback and sales trace errors in accordance with OLA's and SLA's utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.
Be accountable for key metrics; KPI's (key performance indicators), SLA's (service level agreements), and IIG's in order to meet the strategic goals of the organization
Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations
Performs business analytics and provide actionable reporting to assist in efficient and accurate chargeback/sales trace processing and to identify large dollar issues for immediate resolution
Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses
Maintain chargeback and sales trace related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy
Document any identified gaps in chargeback/sales trace procedures and work with the team leaders and managers to find resolution
Efficiently analyze customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing
BA/BS degree required
3+ years' experience in commercial contract and/or chargeback operations, finance, continuous improvement, transactional contracting and/or chargeback technologies and/or related areas
General understanding of the end-to-end commercial contract operations management
Experience in ERP and reporting (Business Intelligence) systems
Proficient technical skills in MS Access and MS Excel solutions
Strong communication and customer centric skills in order to adapt to customer needs while maintaining BD's values
Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective chargeback processing
Proven ability to quickly establish credibility, trust, and support within all levels of organization
Analytical problem solver with ability to evaluate key business drivers and develop clear solution recommendations
Ability to plan, organize, and manage a variable work load and meet schedules with accurate results
Strong data and technology management skills to include data acquisition, mining, analysis, data integrity management, metrics management, and action oriented reporting
Innovative thinker with ability to drive change and effectiveness through automation and process excellence
Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations
Drive for Results
Operational Continuous Improvement
Analytical and Problem-solving Abilities
Process / Operational Effectiveness
Primary Work Location
USA GA - Covington BMD
BD (Becton, Dickinson And Company)