Develops bus schedules for the nation's second largest public transportation system with a network of 129 bus routes, operated by over 3,000 bus operators utilizing 1,800 buses and serving nearly 900,000 passengers daily. The position involves the development of public-facing route schedules as well as schedules for the personnel and vehicles needed to provide this service. The analyst works to ensure that these components are scheduled and coordinated in a way that meets customer demand, satisfies quality-of-life work rules and optimizes use of the bus fleet, all while maximizing operational efficiency.
Builds customer-facing schedules for regular daily service, special event service, service to area schools and other special services. This is done by analyzing runtime data, incorporating service specifications, and addressing operational concerns. Builds vehicle schedules needed to operate this service while monitoring and controlling costs.
Completes crewing and run cutting process. Applies work rules to scheduling process to develop schedules for operating personnel, minimizing manpower costs while observing quality-of-life parameters.
Produces schedule materials for the regular schedule change process, including:
Bid (pick) materials.
Operator schedules (run paddles).
Vehicle pull-out schedules.
Materials used by Bus Operations management for monitoring service.
Performs quality control on all schedule materials.
Provides analyses on the impact of schedule changes on pay hours, manpower and fleet requirements.
Attends meetings with field personnel to get first-hand feedback on operating schedules. Conducts field work to supplement data analysis.
Investigates feedback from external and internal sources and recommends corrective procedures to schedules as applicable.
Performs other duties as assigned.
Reporting to this position are the following jobs:
Producing accurate and efficient bus schedule materials under hard deadlines.
Balancing demands from several different, and often competing, sources.
Interpreting and applying labor contract provisions as they relate to schedule production.
KNOWLEDGE, SKILLS, AND ABILITIES
Working knowledge of CTA rail and bus operations and service area.
Working knowledge of HASTUS scheduling software application preferred.
Basic knowledge of the methods, techniques, principles and practices of transportation scheduling.
Strong problem solving skills.
Strong Microsoft Office Suite skills, including Word, Excel and Outlook.
Good communication skills, both verbally and in writing
Willingness and ability to learn new practices, techniques and software applications.
Usual office working conditions
Occasional evening/weekend work as dictated by schedule production cycles and field operations.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
Intensive use of computer equipment and software products as described above.
Job requires heavy use of the HASTUS scheduling software application.
Chicago Transit Authority