Analyst Associate I Or II (Large Customer Account Services)

Entergy Little Rock , AR 72215

Posted 2 months ago

Preferred office location is Little Rock, AR; Other locations within Entergy service areas may be considered.

This position will be filled as an Associate Analyst I or II and the level will be dependent on experience and qualifications.

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.

The company's utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.

The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders - our customers, employees, communities and owners - as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities - customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.

JOB SUMMARY/PURPOSE:

This position is responsible for supporting the daily operations to address any customer account maintenance and/or concerns. Individuals may be required to interact with various cross-functional groups to address customer related issues that impacts customer billing, billing delivery, payment processing and credit & collection functions, as well as participates in process improvement initiatives.

JOB DUTIES/RESPONSIBILITIES:

  • Able to independently conduct research on assigned task (customer accounts, meter data), document sources and works with relevant external / internal stakeholders and customers to ensure tasks are completed accurate and timely

  • Maintain processes and performs quality control analysis to resolve concerns and ensure consistency, report issues to appropriate parties when there is data inconsistencies and irregularities

  • Track, measure and report out on daily operations and controls for regular reporting purposes

  • Participate in special projects as defined by management to support business processes

  • Documents processes using a consistent methodology throughout the organization

  • Update and revise training modules as necessary, facilitates training for new hires, and participate in cross-functional training when process issues are identified

  • Provide daily guidance, account analysis and assistance on resolving technical or difficult issues

  • Perform quarterly SOX testing based on defined protocols and oversee departmental records retention for data quality assurance and controls/compliancy

  • Participate in defining requirements and testing functionality for new automations and programs and make recommendations on procedures and courses of action related to the department's performance and operations for efficiency

  • Provide technical and process training, distribute, and monitor workload of clerical staff daily to ensure completion of work

MINIMUM REQUIREMENTS:

Minimum education and experience required of the position

Associate Analyst I: Associate's Degree in a technical or business-related field and 0-2 years of work experience (such as: customer services, data entry, account mangement, etc.); OR in lieu of degree, minimum 2+ years of working experience

Associate Analyst II: Associate's Degree in a technical or business-related field and 2+ years of work experience (such as: customer services, data entry, account mangement, etc.); OR in lieu of degree, minimum 4+ years of working experience

Minimum knowledge, skills and abilities required of the position

  • Proficiency of Microsoft Office: Word, Excel, and PowerPoint

  • Advanced analytical skills and experience working on multiple assignments

  • Understands key business drivers; uses this understanding to accomplish own work

  • No supervisory responsibilities but has the abiltiy to provide informal guidance to new team members and explain complex information to others in a straigthtforward situations

  • Strong verbal and written communication skills (able to clearly communicate with supervisor/manager and others within the organization)

  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

  • Impacts quality of own work and the work of others on the team; works within guidelines and policies

#LI-KM1

Primary Location: Arkansas-Little Rock

Job Function: Professional

FLSA Status: Nonexempt

Relocation Option: No Relocation Offered

Union description/code: NON BARGAINING UNIT-NBU

Number of Openings: 3

Req ID: 103772

Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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Analyst Associate I Or II (Large Customer Account Services)

Entergy