Responsible for collecting, processing, analyzing, and reporting data related to Engineering Operations. Produces both recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives, and the identification of improvement opportunities. This position is responsible for the end to end tracking of datacenter demand and asset lifecycle for Comcast. It is also responsible for the capturing, implementation, reporting and maintenance of demand data for Comcast Datacenters.
Employees at all levels are expect to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team-make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what' s right for each other, our customers, investors and our communities
Collects, processes, and analyzes data to provide recurring and ad-hoc reports.
Partners with team members and business leaders to develop and understand metrics packages.
Partners with team members to analyze qualitative and quanitative data to for the purpose of reporting for customer, process, and other business acumen.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Knowledge of tableau, project management process, Salesforce, Filemaker Pro, Service Now, DC Tracks, Python
Preform SQL selects on multiple data bases
Adhere to all procedures and process flows related to Demand Management
Support reporting automation of demand data from exist and new sources
Work across organizations to ensure that demand data is captured
Assist with documenting requirements for improving the Asset Management processes and tools
Assist with the testing and troubleshooting of Asset Management tools, data, and processes
Perform analysis and reporting using advanced Excel skills, including pivot tables, macros, and functions
Generate weekly, monthly and ad hoc reports
Other duties as assigned
Bachelor's Degree or Equivalent
Generally requires 0-2 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer