Analyst 1, Data Center Operations

Comcast Greenwood Village , CO 80111

Posted 4 months ago

Business Unit:

Job Summary:

Responsible for collecting, processing, analyzing, and reporting data related to Engineering Operations. Produces both recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives, and the identification of improvement opportunities. This position is responsible for the end to end tracking of datacenter demand and asset lifecycle for Comcast. It is also responsible for the capturing, implementation, reporting and maintenance of demand data for Comcast Datacenters.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

  • Win as a team-make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what' s right for each other, our customers, investors and our communities

Core Responsibilities:

  • Collects, processes, and analyzes data to provide recurring and ad-hoc reports.

  • Partners with team members and business leaders to develop and understand metrics packages.

  • Partners with team members to analyze qualitative and quanitative data to for the purpose of reporting for customer, process, and other business acumen.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

  • Knowledge of tableau, project management process, Salesforce, Filemaker Pro, Service Now, DC Tracks, Python

  • Preform SQL selects on multiple data bases

  • Adhere to all procedures and process flows related to Demand Management

  • Support reporting automation of demand data from exist and new sources

  • Work across organizations to ensure that demand data is captured

  • Assist with documenting requirements for improving the Asset Management processes and tools

  • Assist with the testing and troubleshooting of Asset Management tools, data, and processes

  • Perform analysis and reporting using advanced Excel skills, including pivot tables, macros, and functions

  • Generate weekly, monthly and ad hoc reports

  • Other duties as assigned

Job Specification:

  • Bachelor's Degree or Equivalent

  • Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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