Americorps Client Coordinator (Fall 2024)

View full position description here.

The AmeriCorps Client Coordinator oversees all aspects of the client/homeowner experience of receiving critical repair services from Rebuilding Together.  You strive to build trust within the community and awareness among targeted populations most in need of our services.  In this position, you will serve as one of the primary point of contact for clients, ensuring a high level of client communication and support throughout the application, intake, project, and close-out stages.  You will make referrals to other community service organizations and agencies, as appropriate, working to establish new and stronger relationships with the industry-adjacent client resources. As the AmeriCorps Client Coordinator, you will also be responsible for overseeing our affiliate’s transition from paper-based client tracking to electronic, and you will play a critical role in client outreach and partnership development as part of our  “Building A Healthy Neighborhood” endeavor.

Essential Duties & Responsibilities:

• Meet with community organizations, neighborhood associations, and other local leaders serving or working with our targeted communities or client populations. Represent Rebuilding Together at community forums, coalition meetings, etc. Through these means, identify ways to collaborate to meet the needs of clients, share best practices, partner on volunteer events, and build a strong client referral network.
• Develop and maintain community partnerships to support a strong pipeline of volunteers to participate in rebuilding events, including: conduct research to identify potential partners, coordinate and participate in outreach meetings, and serve as main point of contact with partners for volunteering matters.

• Collaborate with staff to place volunteers with appropriate Rebuilding Day and Safe at Home projects, schedule projects and develop project timelines, get tools and materials on site, and meet with clients to ensure they know what to expect on project day.
• Interview or survey homeowners and volunteers after project completion to capture their experiences with Rebuilding Together. Report findings to the team and suggest solutions for improving our delivery of a high quality of services to homeowners and volunteer experience to volunteers.
• Pursue a robust client and volunteer outreach strategy that will increase awareness of our services among our target populations, including: attending community meetings and other events; creating and distributing materials; contributing client- and volunteer-focused content for social media, newsletter, and website; presenting at community organizations and tabling at resource and volunteer fairs.
• Arrange purchase and delivery of crucial project needs, including: tools and materials, personal protective equipment, dumpsters and other rented items, water and snacks. Maintain a system for warehouse inventory to allow bulk purchasing, the reuse or repurposing of tools/materials, and an efficient supply chain. Ensure routine maintenance of Rebuilding Together-owned tools between projects.
• Play a critical role in the roll out of our first “Building a Healthy Neighborhood”, taking ownership of client outreach and/or logistical support.

• As a grassroots non-profit, all team members will have an active role in implementing larger rebuilding projects throughout the year. You will assist with project logistics several times throughout the year, including registering volunteers, checking in with homeowners throughout the project day, coordinating volunteer logistics such as lunches and bathrooms, assisting with set up/tear down, and taking photos.

• Assist the Client Services Department with client communication and application processing.

Requirements

Required

• Ability to compose professional written communications for a variety of audiences, including social media (Facebook, Twitter, e-Newsletter)
• Proficient in Microsoft Word, Microsoft Excel, and internet
• Ability to communicate in clear and encouraging language with a diverse community and staff
• Ability to function in a fast-paced, collaborative environment where each team member must balance being organized and detail-orientated with being flexible and keeping up with changing scopes of project work

Preferred

• As this role will be interacting with clients and community members regularly, familiarity with the community is preferred
• Experience with managing or working alongside volunteers
• Comfortable with public speaking and presenting to large groups
• Bachelor’s Degree or relevant life/work experience
• Interest in the nexus of housing and public health

Benefits

Living allowance over all 11-month terms of service:

• Full-time 40hrs/wk (1700hr term) - $23,500/term
• Part-time 20hrs/wk (900hr term) - $12,441/term
• Quarter-time 12hrs/wk (450hr term) - $6,221/term

Additional Monthly High Cost of Living Stipend:

• First Year Member – $1000/month to cover high, local living expenses
• Second Year+ Member - $1100/month to cover high, local living expenses[SM1]

Additional one-time payment for second year+ members of any AmeriCorps program:

• Full-time 40hrs/wk (1700hr term) - $600
• Part-time 20hrs/wk (900hr term) - $300
• Quarter-time 12hrs/wk (450hr term) - $150

Eligible for a relocation reimbursement of up to $300 for qualifying expenses.

Travel to one optional in-person Rebuilding Together event with other AmeriCorps members (Details TBD).

Health insurance including dental and vision plans (only available to full-time 1700hr members).

Professional development benefit of $800/member provided by RT National.

Mental Health benefit provided by RT National (covers 6 visits with a mental health professional OR 6 months of an online/tele-service subscription).

Education Award for qualifying education expenses or loans, upon completion of the term of service:

• Full-time 40hrs/wk (1700hr term) – $7,395
• Part-time 20hrs/wk (900hr term) – $3,697.50
• Quarter-time 12hrs/wk (450hr term) – $1,956.35

Federal student loan forbearance and interest accrual payment.

Positions are eligible for Public Service Loan Forgiveness.

AmeriCorps childcare benefit.

To learn more about our benefits and/or commitment requirements, visit our FAQ page on our website at www.rebuildingtogether.org/capacitycorps.