Americas Retail Fulfillment Operations Leader

Apple Inc. Austin , TX 78719

Posted 2 months ago

Imagine what you could do here. At Apple, great ideas have a way of quickly becoming great products, services, and customer experiences.

Retail Fulfillment Operations (RFO) is an integral part of the Americas (AMR) Operations team. This organization is the "Voice of Retail in Operations," partnering directly with our Retail teams - both digital and physical stores. This high-profile role will provide a strategic vision for fulfillment enhancement and will manage a team that works closely with global stakeholders to deliver on capabilities that will improve our offerings and scale the operation.

This leader will be responsible for the day to day fulfillment execution and performance for Apple's online store customers in the AMR region. Are you a supply chain leader who is passionate about delivering on promises to the customer? We hope you will consider joining our team.

Key Qualifications

  • Subject matter expertise in supply chain operations and business process re-engineering,

  • Sharp analytical skills with experience interpreting complex data for informed decision-making.

  • Solution-oriented, demonstrating a practical and proactive approach to problem-solving.

  • Exceptional communication skills, with the ability to foster cross-functional relationships with partners and executives in a matrixed environment.

  • Ability to persevere and adapt under pressure, with a positive and professional "customer-focused" attitude.

  • Pervasive attention to detail, with demonstrated success achieving day to day execution excellence.

  • Strong people management skills with history of developing and motivating talent.

Description

The leader of Americas Retail Fulfillment Operations is responsible for driving process and systems improvements that will enable the maximization of sell-through, with a focus on the smooth flow and availability of goods across the supply chain. This individual will be accountable for creating an exceptional customer experience by ensuring that Apple products are fulfilled to our commitments.

As a key member of our management team, you will: Be the Retail advocate within Operations to represent Retail deliverables, business needs, and priorities. Provide flawless execution of Retail initiatives which improve convenience, speed, clarity, cost, and coverage for both Digital and Physical Stores.

Examples include fast online fulfillment, trade-in, and multi-channel programs such as immediate delivery, ship from store, and pickup from store. Define success criteria for the RFO roadmap, and partner with cross-functional teams to ensure reporting and metrics are established and measured. Own daily execution excellence and results for Apple's online store customers throughout the region.

Identify demand trends across consumer, digital business, and education. Partner with cross-functional stakeholders to drive conversion in the e-Commerce space. Support the team in strategic benchmarking and develop proposals for future functionalities and enhancements, providing clear and efficient updates on progress to the executive team.

Lead seamless and effective communications with partners in the WorldWide RFO organization, fostering strong partnership and engagement between global and regional teams. Collaborate with business and technical teams to determine process and system requirements, identify dependencies, and deliver on capital and non-capital projects. Provide end-to-end general management insights and leadership to the cross-functional AMR Operations leadership team, as well as broad leadership of cross-functional projects across the region.

Drive New Product Introduction (NPI), Promotional, New Store Opening, and New Country Opening planning for digital and physical stores. Support overall strategic direction of the organization and develop a strong talent management philosophy for the team.

Education & Experience

Bachelor's Degree required; MBA or advanced degree preferred.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Operations Leader

Dick's Sporting Goods Inc

Posted 6 days ago

VIEW JOBS 5/31/2020 12:00:00 AM 2020-08-29T00:00 We are genuine in our belief that sports make people better and so are you! Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an opportunity to be a part of the #1 sporting goods retailer in the country and create a lasting impact on their communities through sport and activity. On our Team, everyone plays a critical role. Your Mission (and Ours) is to serve and inspire athletes and outdoor enthusiasts to achieve their personal best through the relentless improvement of everything we do. Freight Flow Leader Duties: * Create a world-class customer experience by providing passionate customer service and selling through customer engagement * Supervising the freight flow processing function including shipping/receiving, transfers, RTV's, claims, key recs, claim processing and misdirected freight processing * Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods * Maintaining the receiving and stock areas * Supervising the maintenance crew to ensure acceptable standards are maintained for the overall upkeep of the building * Assisting the store management team with general supervision in the store in accordance with Company policies and procedures including opening and closing the store and front end coverage as assigned * Complying with cash office procedures and preparing deposits and balancing cashiers * Compliance to loss prevention standards and audit requirements * Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions * Ability to meet the Federal requirements for handling and processing firearm transactions by successfully completing a background check * As business needs arise, other tasks may become necessary Success Profile: * Flexible availability - including nights, weekend, and holidays * Ability to adjust priorities and manage time wisely in a fast-paced environment * Ability to communicate in a clear, concise manner and listen attentively to others * Ability to process information/merchandise through the computer system and register system * 1-2 years of Retail Operations experience preferred * Knowledge of maintenance equipment helpful Click HERE to review our Rewards & Benefits Information DICK'S Sporting Goods is an Equal Opportunity Employer. Dick's Sporting Goods Inc Austin TX

Americas Retail Fulfillment Operations Leader

Apple Inc.