Americas Itero Channel Operations Manager

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity

The AMS iTero Channel Operations Manager will provide strategic leadership and direction for pre- and post-sales support and services to clients and customers across Align Technology. This role will work to optimize processes, create efficiencies to commercial operations and escalation procedures by planning and aligning with cross-functional team members to drive results. The individual will assess training needs to drive service delivery improvements and create a value-added experience for customers/clients. Customer engagement and experience will be in the forefront in driving vision and purpose to deliver superior sales objectives and strengthen customer relationships, reputation, and impact of Align Technology across the AMS Commercial team and Dental community.

The Manager should always have a clear pulse on AMS iTero NPS sentiment, including current trends and ability to provide insights and recommendations to various leaders and stakeholders in the business.

In this role, you will…

• Partner with field senior leadership to review area sales teams and identify ways to improve operational rigor, efficiency, business processes, customer experience and engagement

• Manage and lead through ambiguity to identify and solve day-to-day operations of the business and provide support

• Define and drive strategic initiatives between area and key cross-functional stakeholders centered around customer experience and operational execution

• Facilitate the implementation of corporate programs by enhancing the connection between the area field sales teams across business/channel lines

• Analyze data, area operations and strategies, etc. to proactively identify risk and implement solutions

• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors

• Receives assignments in the form of objectives and determines how to use resources to meet goals

• Adheres to processes and operational policies in selecting methods for obtaining solutions Focuses on building and improving process efficiencies within team

• Performs ongoing analysis of customer engagement and takes the necessary measures to increase product usage and adoption

• Maintains effective communication with clients, sales executives and other sales support team members

• Key influencer and participate in additional strategic projects as needed

In this role, you'll need …

• Bachelor's Degree and/or equivalent experience

• 6+ years of field sales experience, dental or medical device experience preferred

• Track record of effectively influencing without authority across internal teams

• Strong analytical skills and thrive in a detail-oriented environment

• Excellent written and verbal communication skills to diverse customer audiences

• Strong capabilities to interface effectively with all customer types

• Exhibits a high degree of flexibility in adapting in a rapidly changing environment

• Strong organizational and prioritization skills with the ability to manage multiple competing tasks/ projects

• Proficient with Word, Excel, PowerPoint, and Sales Force

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

• Travel up to 15%

Sound like a good fit?

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.