Americas- Director Of Catering

Americas- Director of Catering

Apply now Position: Americas- Director of Catering (Full time #539752)

Property / Office: Mandarin Oriental, Boston

Location: Boston, MA, United States

Duties and Responsibilities

• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

• Provide leadership and support for catering managers, conference service managers, catering coordinators, banquet managers and assistant banquet managers.

• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply, and demand etc. and knows how to sell against them.

• Targets segments with heavy emphasis on proactive solicitation.

• Identifies, qualifies, and solicits new markets with a focus on increasing business.

• Achieve property revenue goals.

• Closes the best opportunities for property based on market conditions and property needs.

• Identifies and develops new market opportunities.

• Develops and implements an effective sales plan.

• Develop yearly budget.

• Develop monthly forecast.

• Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Designs, develops, and sells creative catered events.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Develops and manages relationships with key stakeholders, both internal and external.

• Manages department managers.

• Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws.

• Responsibilities include assisting with interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Lead and create a team environment which supports our Guiding Principles and Pillars.

• Effectively communicate with the team by holding regular briefing sessions and attending all management meetings.

• Partner with Director of Commerce and People & Culture to coach and develop team to meet the business objectives and develop colleagues.

Preferred Qualifications

3-5 years of Catering Leadership experience in a luxury environment