GENERAL SUMMARY/OVERVIEW STATEMENT:
Responsible for assessing the needs of deaf and hard of hearing patients and providing assistance by interpretation of consent forms, diagnoses, discharge plans and any other type of patient-related information. Independently resolves most issues that arise in their daily responsibilities, answers questions about protocols and makes appropriate referrals without direct supervision. Complies with appropriate BWH policies and procedures, particularly all policies related to patient care services.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for immediately and effectively answering requests for interpretation throughout the hospital, with a priority for emergency and more urgent requests. Responsible to arrive on time to the appointments, and to provide services from the point of entry throughout discharge.
Interprets and transmits accurately and in understandable terms, complex medical information from medical providers to patients, including interpretation of consent forms, diagnoses, during medical procedures, discharge plans and any other type of patient-related information. Interprets and transmits accurately and in understandable terms information from patients to medical providers.
Assists patients and clinical providers throughout the hospital system in a professional and courteous manner. Provides the highest quality of service at each appointment to every Deaf and Hard of Hearing patient and if necessary refers the patient to the appropriate resource. Enables the BWH community to better meet the needs of Deaf and Hard of Hearing patients.
Seeks evaluation, certification, and additional training in interpreting, health care practices and beliefs, and cultural differences.
Maintains an environment that promotes collaborative work relationships and provides assistance to the BWH Interpreter Services personnel to perform office related task as needed. If necessary, as part of a team, assists in recruitment, training and mentoring of volunteers and personnel of target language.
The interpreter accepts and processes properly the assignments for his/her language. This task may include following office protocol, logging information properly, contacting patients and informing the BWH Interpreter Department of any changes in a timely manner.
Independently resolves most issues that arise in their daily responsibilities, answer questions, make appropriate referrals and performs duties without direct supervision.
Maintains complete and accurate written records of services rendered and statistics of all patient related information.
Performs related duties as required.
Bachelors Degree with a concentration in a human relations field (i.e. Sociology, Psychology) highly preferable.
Must be a Certified Sign Language Interpreter.
Satisfactory fluency in English and ASL, at a level that ensures accurate and understandable interpretation. Good writing skills in English.
Hospital and/or health care related experience in a position of direct patient contact preferable.
Must have knowledge of medical terminology, basic anatomy, physiology and diagnostic procedures and treatments.
SKILLS AND ABILITIES REQUIRED:
Strong ability to concentrate, detail oriented and possess culturally sensitive care and underlying issue regarding their patient, as well as transmit all information as accurately as possible.
Strong interpersonal skills in situations that are very difficult and demanding.
Must have excellent organizational skills, in order to evaluate relative needs and set priorities, problem-solving skills and ability to meet deadlines.
Ability to follow directions with minimal supervision.
Standing and walking required 95% of time. Able to work effectively in fast-paced, high-pressure environment.
Exposure to high degree of informative medical technology and sensitive patient information.
Fast pace and demanding environment.
Frequent interruptions and small office setting.
Follow safe environmental health practices
Brigham And Women's Hospital