The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc). The incumbent will create and maintain provider schedules. The incumbent will maintain and order patient materials such as brochures, flyers, and business cards.
Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
Reception & customer service
creating or verifying Master Patient Index (MPI)
appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc)
front-end review and correcting registration & insurance edits
pre-authorization, referral coordination and referral reconciliation
Referral work lists
Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).
Create, maintain, and change provider clinic schedules as needed; including informing patients of changes to schedules
Order and maintain printed patient materials, including brochures, flyers, and business cards
Other related duties as needed.
Boston Medical Center