Work Type: FULL TIME
Serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team.
Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients.
Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. May also have direct patient care responsibilities.
High school graduate or equivalent preferred
Experience:One year of relevant work experience required
Customer service experience is preferred
Associates degree or higher may substitute for one year of relevant work experience
Licensure/Certificates: Certification as a Medical Office Assistant or Medical Assistant is preferredBLS within 6 month of hire
Must be able to identify and differentiate colors
Walking, standing, squatting and kneeling required throughout the shift.Ability to lift and position patients required.Category I risk exposure as defined by OSHA
Bassett Medical Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status a victim of domestic violence, or any other status protected by law.