Ambulatory Informatics Trainers serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct training and support of end users on the clinical and/or registration/scheduling/billing functionality of the electronic health record. The role also serves as a liaison between IT and end users, and may assist with other applications as assigned.
Client/End User Education
Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.
Provide educational updates on clinical and/or registration/scheduling/billing applications through classroom sessions, 1:1 instruction, or using remote technology. May assist with education programs for other end users/modules as needed.
Assist with the development, maintenance, and implementation of training materials, communications and procedures related to clinical and/or registration/scheduling/billing applications.
Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific to quality, regulatory or insurance requirements and incentives.
Participates in pre-planning and on-site support activities associated with the onboarding of new departments.
Assess EHR competency levels of end users and recommend action to strengthen performance and increase efficiency.
Interact with clinic management to monitor effectiveness of training efforts. Monitoring may include routine review of work queues or other key workflows/functions.
Participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new training programs.
Customer Service/Technical Support
Provide coordination of chart correction issues within the electronic health record.
Support the end user and IT in resolving EHR or computer related issues, which may include the submission and/or tracking of service tickets and enhancements.
Writes, reads, comprehends and speaks fluent English.
Basic computer knowledge using e-mail, SharePoint, and web browsers, and Microsoft office applications including Word, Excel, and PowerPoint.
Experience with electronic health record functionality.
Knowledge of medical terminology and coding diagnoses/procedures.
Ability to travel within and outside of the state.