This position may sit in Cedar Rapids, IA or Moline, IL.
Ambulatory informaticists serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct involvement with the development, implementation, training and support of the electronic health record. The informaticist identifies and seeks approval for enhancement requests and assists in the prioritization and implementation process associated to this change. The role serves as a liaison between IT and end users, and may assist with other applications as assigned.
Client/End User Education
Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.
Provide educational updates on clinical and/or registration/scheduling/billing applications to physicians, providers and/or staff through classroom sessions, 1:1 instruction, or using remote technology. May assist with education programs for other end users as needed.
Identify and develop EHR workflows to support process changes and enhance the overall workflow of the clinic or department.
Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific to quality, regulatory or insurance requirements and incentives.
Participates in pre-planning and on-site support activities associated with the onboarding of new providers and/or new departments.
Communicate all EHR-related information to affected staff, physicians, and providers in a timely and effective manner, using a variety of methods when appropriate.
Oversee and assess EHR competency levels of staff, physicians, and providers, and recommend action to strengthen performance and increase efficiency.
Interact with IT, clinic management and operational leadership to monitor effectiveness of training efforts. Monitoring may include routine review of reports and utilization data used in the development of action plans.
Serve as chair and/or participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new programs. This may include agenda preparation, meeting coordination, and submitting timely minutes/documentation.
Coordinate data and reporting needs with the end user and reporting team, as needed, and analyze data or submit reports as assigned.
Customer Service/Technical Support
Support the end user and IT in resolving EHR or computer related issues, which may include the submission and/or tracking of service tickets.
Identifies, tracks, and seeks approval for enhancement request, and assists in the prioritization and implementation of these system changes.
Bachelor's degree in a healthcare related field or equivalent experience (minimum four years) in medical practice management or healthcare related IT systems/training.
Must achieve Epic credentialed trainer status for clinical and provider and/or registration/scheduling/billing curriculum as assigned within 4 to 6 months of hire.
Writes, reads, comprehends and speaks fluent English.
Basic computer knowledge using e-mail, SharePoint, and web browsers, and Microsoft office applications including Word, Excel, and PowerPoint.
Experience with electronic health record functionality.