Ambulance Dispatcher

Ambulnz Nashville , TN 37201

Posted 3 months ago

Ambulnz is a fast growing national ambulance company on a mission to transform the medical transportation industry. Our philosophy is simple, when EMTs are empowered to care for their own families, they are better enabled to care for others. We are bringing innovation to a stagnant industry and are looking for compassionate and customer service focused Dispatchers to join us on our mission to improve patient care.

Our Dispatchers are expected to:

  • Be a team player , as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.

  • Be flexible as emergency services operate on a 24-hour clock - your work shift schedule may vary due to the nature of the business.

  • Coordinate the Work and Activities of EMTs.

  • Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public.

  • Receive, prioritize, and dispatch calls in CAD system.

  • Provide top tier customer service to medical facilities, the public, and our EMTs.

  • Gather patient billing information and appropriate billing signatures.

  • Roll up your sleeves and get things done!

  • Maintain professional demeanor in office and while on the phone with customers.

  • Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.

  • Intakes a large call volume, triages to determine appropriate level of care and coordinate transport.

Were looking for dispatchers with the following qualifications:

  • High school diploma or general education degree (GED)

  • Proven experience as a dispatcher in a relevant field (EMS/ Clinical background is preferred)

  • Tech-savvy with knowledge of computer aided dispatch software (CAD)

  • Fast typing with experience in data entry

  • Knowledge of procedures and guideline for emergency situations

  • Proficient in English (oral and written)

  • Outstanding organizational and multitasking abilities

  • Active listener with excellent communication skills

  • Sound judgement and critical thinking

  • Preferred - Emergency medical technician training and certification

What's in it for you?

  • A friendly work environments that encourages respect

  • An opportunity to work closely with proven executive team, board, and serial entrepreneurs

  • An environment that embraces a "work hard-play hard" culture and has fun

  • Team members love what they do and are willing to go the extra mile to help our patients

  • Competitive compensation and benefits package (with company contribution)

  • Company sponsored team building events

  • Flexible schedules

  • Stations stocked with unlimited snacks and drinks

  • Paid time off

  • Employee perks and discounts

Join our team in making major and much-needed changes in the way patient care is delivered and how EMT's are respected in the industry!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
E911 Dispatcher

Metropolitan Government Of Nashville & Davidson County

Posted Yesterday

VIEW JOBS 2/26/2020 12:00:00 AM 2020-05-26T00:00 Position Description At the Department of Emergency Communications (DEC), which serves Nashville and Davidson County, every shift offers an opportunity to make a difference, even a chance to save a life. The mission of the DEC is to serve as the vital link between citizens and the emergency responders of Nashville and Davidson County by providing emergency and non-emergency services in a prompt, courteous, and efficient manner. The DEC's dedicated employees are typically the initial emergency contact in Metro Nashville, providing life-saving assistance over the phone while dispatching EMS, Fire or Police first responders to an emergency. The DEC provides this public service 24 hours a day, seven days a week, and 365 days a year. This position also requires a high level of responsibility, flexibility, attention to detail, ability to work under pressure, and maintain privacy and confidentiality. We offer a competitive salary, comprehensive benefits for you and your family, and opportunity for advancement. Salary $40,542.65 annual salary after 6 (six) months (Emergency Telecom Officer 2) $44,212.28 annual salary after a 1 (one) year as an Emergency Telecom Officer 2 to (Emergency Telecom Officer 3) Benefits 10 vacation days per year (increasing after 5 years of service) 3 personal days per year 1 sick day per month 11 paid holidays per year Medical Dental Life Insurance Service Pension Medical Disability Attention: This is a continuous recruitment to develop an applicant pool for future openings. We are currently accepting applications, recruiting for an E9-1-1 Dispatcher Training class. Typical Duties Acquires skills, training and certifications necessary to receive and process emergency calls as well as routine non-emergency calls. (After Training) * Operates automatic call distribution telephone workstation to receive emergency (9-1-1) and non-emergency calls. * Determines type, location and extent of emergency. * Types information from caller into computer terminal. * Codes messages where appropriate. * Relays information electronically to dispatcher, appropriate personnel or other agencies. * Assists callers with basic life support procedures. * Reads maps and gives directions to location of the incident. * Performs assigned tests of communications equipment. * Attends training sessions as required. * Employees wear a headset and sit/stand for long periods of time. Minimum Qualifications YOU MUST MEET ALL THE MINIMUM QUALIFICATIONS TO BE CONSIDERED. 1. Must be at least eighteen (18) years of age. 2. Must have a high school diploma or equivalency. 3. No convictions or guilty pleas or have entered a plea of nolo contendere to any felony charge, or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances. (Tenn. Code Ann. 7-86-205) 4. Not have been released or discharged under other than an honorable or medical discharge from any of the armed forces of the United States. ADDITIONAL REQUIREMENTS Applicants must be US citizens at the time of hiring. Candidates with accreditations earned in a foreign institute are encouraged to apply. * The following certifications must be obtained through training while performing as an Emergency Telecommunications Officer 1: * Association of Public Safety Communications Officials (APCO) Basic Telecommunicator Certification * Cardio Pulmonary Resuscitation (CPR) Certification * Emergency Fire Dispatch (EFD) Certification * Emergency Medical Dispatching (EMD) Certification * National Crime Information Center (NCIC) Query Certification Preferred Experience, Knowledge, Skills, and Abilities * Knowledge of the Geography of Nashville NOTE ON TARGETED CLASSIFICATION: Employees in this classification shall be automatically upgraded to the Emergency Telecommunications Officer 2 classification in 6 months provided all of the criteria of Policy 5.6 B- I Upgrades for Targeted Classifications are met. NOTE: Emergency Telecommunications Officer 1's are provisional (Non-Civil Service) employees. After successful completion of training with at least a standard evaluation, incumbents will begin their six month probationary period. RECRUITMENT PROCESS: PLEASE READ THROUGH THE ENTIRE PROCESS BEFORE PROCEEDING The process begins when you apply online. This is a two (2) part process that needs to be completed in the same day and each part must be completed successfully to continue in the recruitment. * Step 1 If you meet the minimum qualifications you will be sent an e-mail notice to self-schedule to attend the Orientation and pre-hire testing. * Step 2 After completing the Orientation, you will take the Criticall test. You MUST PASS the Criticall test. If you successfully pass the Criticall test your name will be placed on an eligibility register which will be used by the Department of Emergency Communications to select candidates for the training class. If you fail the Criticall test you will have the opportunity to retest immediately. Criticall Test Resources: These links are not created or maintained by Metro Nashville Government. They are helpful resources for applicants to practice data entry. Website: Practice Test: F.A.Q: If you successfully pass all phases of the recruitment process, you will be required to provide clear copies of the following documents upon request of the hiring department, if you cannot provide these documents when requested you will not be eligible to be considered: 1. Birth Certificate 2. Social Security Card 3. Driver License or other Government issued ID (passport not accepted) 4. Proof of Education (High School Diploma or GED). Tentative class start date(s): Training academy sessions will begin in October, and November 2019; January, February and April 2020. IT IS YOUR RESPONSIBILITY to keep your personal data (name, e-mail address, phone #, etc.) current by updating your online information. Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government. We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Requests for ADA accommodation for the recruitment process should be directed to 615-862-6640. Metropolitan Government Of Nashville & Davidson County Nashville TN

Ambulance Dispatcher