Ambassador Slot

Specific Job Functions:

• Market and recruit new guests to property

• Establish and maintain a professional relationship with repeat guests to the property

• Research and evaluate guest accounts using Players Club and /or other software programs

• Issue guest complimentary items in accordance with departmental and property standards

• Research and resolve guest issues effectively and professionally

• Protect the confidentiality of Company documents and files under immediate control

• Greet guests, answer questions and be an informational resource regarding guest inquiries

• Monitor assigned area and attend to guest's needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests

• Perform minor machine repairs

• Accurately maintain a Cash Pouch involving Company funds

• Verify and ID guests to ensure players are of the legal gaming age

• Provide guests with Players Club information and solicit new members

• Assist guests with inquiries and problems regarding Players Club and the Casino

• Promptly answer in-bound telephone calls

• Assist guests and Casino Hosts with requests in a professional and timely manner

• Keep up to date on Slot Marketing activities and events at the property

• Input player information into the Players Club system

• Maintain a positive and friendly attitude toward guests as well as other employees

• Perform all duties as deemed necessary for the success of the department

Qualifications:

• Gaming experience preferred

• Must have strong organizational skill

• Ability to handle and cope with stress well and remain calm under pressure a must

• Must have, or be able to obtain, Gaming Registration

• A working knowledge of basic computer systems and Casino systems preferred

• Excellent public relations, communication and speaking skills

• Professional appearance and demeanor a must