Amazon Books Sr. Store Manager

Amazon.Com, Inc. Seattle , WA 98113

Posted 2 months ago

The Team

Join the Amazon retail team that launched Amazon Books and Amazon 4-star. We provide a unique extension of Amazon.com through a curated product selection, our associates' ability to engage in impromptu conversation, and physical spaces designed for discovery and exploration. We are passionate about creating a shopping experience that customers love. If you want to join a fast-paced, innovative team that is making history and breaking new ground for Amazon, this is the place for you.

The Role

We are looking for a Sr. Store Manager who can bring Amazon's customer obsession to life in a retail environment and make Amazon stores a destination for discovering the best that Amazon.com has to offer, whether that be books, devices, services, or other highly rated products from Amazon.com. You will manage the end-to-end operations for one or more locations and lead a team of store leaders and retail associates to delight customers. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, and fun.

In this role, you will:

  • Manage a team of leaders and retail associates, including hiring and onboarding new team members, directing work, managing performance, providing regular feedback, and supporting career development and employee growth.

  • Manage and delegate daily operations to drive exceptional results, including executing standard operating procedures, managing inventory control and merchandising, identifying areas of improvement, implementing solutions, and providing ongoing training where needed.

  • Own the customer experience for your location(s), maintaining a strong store culture built on Customer Obsession and Amazon's Leadership Principles.

  • Measure key performance indicators to drive performance metrics, manage inputs that deliver results, and convey performance results for regular business reviews.

  • Create and communicate an effective weekly labor schedule to ensure the right amount of labor in the right place at the right time, considering allocated labor hours, Amazon labor guidelines, and applicable labor laws.

  • Strike a balance between delegating to your team and executing tasks yourself, serving as a role model for the customer experience and stepping into the shoes of associates to provide a smooth experience for the customer or to teach/coach/develop associates.

  • Create and maintain a culture of engagement by routinely listening and responding to feedback from associates and customers.

  • Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products.

  • Respond to escalations and provide guidance to associates on what issues should be escalated or resolved on their own.

  • Understand customer traffic patterns to create attention grabbing product displays, locating prices or product information on backdrops, fixtures, etc., set up merchandise with proximity to complimentary products, follow standard display plans and guides as appropriate and report feedback on effectiveness.

  • Be on your feet during shifts lasting up to 10 hours, with or without reasonable accommodation

  • Lift up to 50 pounds, with or without reasonable accommodation

  • Work flexible hours including nights, weekends, and holidays.

  • Serve as trainer by developing talented leaders to support the broader organization.

  • Manage multiple locations and/or headcounts of 10 or more on average.

  • Commute to store locations, as required.

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Amazon Books Sr. Store Manager

Amazon.Com, Inc.