Amazon Books Lead Associate - Cherry Creek (Full Time)

Amazon.Com, Inc. Denver , CO 80208

Posted 2 months ago

About the Team

Join the Amazon Stores team that launched Amazon Books and Amazon 4-star. Our stores provide a unique, physical extension of Amazon.com through a highly curated assortment of unique in-store shopping experience where customers can discover the next product they'll love and interact with our knowledgeable and engaging associates. If you want to join a fast-paced, innovative team that is making history and breaking new ground for Amazon, this is the place for you.

About the Role

We are looking for a Lead Retail Associate who can bring Amazon's customer obsession to life in a retail environment and make Amazon stores a destination for discovering the best that Amazon.com has to offer, whether that be books, devices, services, or other highly rated products from Amazon.com. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities. You will play a vital role in modeling expectations for associates and contribute to a strong culture based on customer obsession, trust, respect, continuous learning, and fun.

In this role, you will:

  • Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.

  • Maintain deep product knowledge with the ability to clearly and effectively communicate and demonstrate product features, pricing, and program offers to customers.

  • Provide ongoing training in areas including demo and selling skills, product knowledge, and store operations, and assist manager in identifying training needs.

  • Maintain a key to the store and open and close the store following the proper procedures.

  • Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.

  • Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.

  • Participate in associate onboarding and in associate interviews as required.

  • Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.

  • Assist manager with operational functions, including merchandising, safety, reporting, and supply orders.

  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture.

  • Troubleshoot on-site, ensuring all product displays are working properly and assisting customers with products they have purchased.

  • Work with manager to maintain the physical safety of the merchandise and the store.

  • Work in a fast changing and ambiguous environment.

  • Perform additional duties as assigned.

  • Work flexible hours including nights, weekends and holidays

  • You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation

Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

  • High School or equivalent diploma

  • 3+ years of experience in retail or customer facing environment, or 1+ years of Amazon experience

  • 1+ year of retail key holder experience with opening and closing responsibilities, or previous Amazon experience

  • Experience working independently with minimal supervision

  • Candidates must be at least 18 years of age

  • Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

  • Prior experience working in Amazon Physical Stores

  • Prior merchandising or planogram experience

  • Proficient with computers and Microsoft Office (Outlook, Word, Excel)

  • Prior experience in training others

  • Strong verbal communication and customer service skills

  • Previous experience in providing peer-to-peer feedback

  • Demonstrated success in problem solving and delivering results

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Service Officer (Team Lead) FullTime Cherry Creek Branch

Bank Of The West

Posted 3 days ago

VIEW JOBS 5/28/2020 12:00:00 AM 2020-08-26T00:00 At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth. Job Description Summary Provides coaching and direction to front line customer service staff. Assists with accurately processing deposits, transfers, withdraws and other transactions and provides superior customer service. Essential Job Functions * Assists the Branch Manager in the branch and is Officer-in-Charge in Branch Manager's absence * Works with Branch Manager to achieve customer service targets * Performs all customer transactions including sales transactions. * Has signing authority, overrides, post NFS/pd OD reports, accepts items for collection, end of day CSR activities, Monthly GL Certifications, Certifications and Vault Duties * Coordinates lobby and line management strategies. * Performs all customer transactions including less complex sales transactions. * Supports the selection, hiring and training of Service Bankers * Creates and achieves sales referral and service goals for self and Service Banker team members Other Job Duties * Provides guidance to Service Banker team for cross sell opportunities and portfolio management * Performs other duties as assigned. Education * High School Diploma or GED Required Work Experience * P2 - 3 yrs Requires practical knowledge of job area typically obtained through advanced education combined with experience. Requires 3 years minimum prior relevant experience. Skills * Excellent customer service skills that include good verbal and written communication * Relationship building, collaboration and teamwork * Problem Solving skills * MCCRM, Touchpoint Teller and Systems Traning and new account opening Equal Employment Opportunity Policy Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran. Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations. #LI-LM1 Bank Of The West Denver CO

Amazon Books Lead Associate - Cherry Creek (Full Time)

Amazon.Com, Inc.