AM Restaurant Server L Holiday Inn Wilsonville

Summary of Essential Job Functions

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the POS system
• When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the POS sale procedures to pre-check order and close out the check.
• Effective communication with the kitchen staff regarding orders/guest needs
• Clear, bus and reset tables
• Comply with all PM Hotels cash handling and house bank contract policies and procedures.
• Present the check to guests promptly.
• Take pride in the overall look and feel of the hotel assuring cleanliness and conditions of the bar and surroundings are always at their peak
• Contribute to a fun, energized and comfortable working environment as an active member of the Sheraton team
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Supportive Functions

• Participate in the heating of, preparation or serving of food
• Participate in maintaining the cleanliness of the outlet
• Perform side work duties or special projects

Required Licenses, Permits or Certifications

• Employee must have or obtain prior to employment:
• Oregon Food Handler's Permit
• Oregon Liquor Control Commission Server's Permit prior to beginning employment.

Abilities Required

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate beverage and toast equipment.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Ability to operate a keyboard and learn point of sale procedures.