Alterations Manager

Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

As the Alterations Manager, your primary responsibility is the coordination of the Workroom Operations, the development of a process method, and a staffing plan for all work sections. You are passionate about Alterations, business-driven, with excellent Customer Service skills with vast experience in Fashion Retail Alterations.

What You'll Do

• Plan and organize a production system capable of altering 230 garments per day with an expandable capacity of 25% during sales or peak periods.

• Produce work quality comparable to or better than the original workmanship of each garment altered.

• Complete and return to the stores all alterations within 48 hours (weekday hours) from receipt by the Central Workroom.

• Assign unit and quality objectives to each associate and monitor the achievement of these objectives.

• Trains staff for each work section to continue to build skillsets and develop the team.

• Develop staff to achieve the Neiman Marcus quality standards.

• Provide training to overcome deficiencies or take appropriate disciplinary actions, where needed.

• Check and improve the efficiency of layout, workflow, equipment, and machinery in the workrooms.

• Provide for the maintenance, repair, and replacement of equipment in coordination with outside mechanics, suppliers, and the Service Center Director.

• Select, test, and purchase all tailoring supplies needed. Make the information and the supplies available to the Regional Service Manager for distribution to the store Fitting Stations.

• Plan and budget expenses to meet Corporate Operations objectives. Control these expenses and document reasons for variability which will lead to accurate future plans.

• Establish a harmonious and positive relationship with the Regional Service Manager to help maintain a qualitative perception of the service among salespeople, customers, and store management.

• Develop a procedure for the clerical staff to check and inspect the merchandise in/out to produce all the documentation necessary to manage and control the business.

• Oversees Pressing, Checking/Inspection, and other operational sections.

• Make specialized alterations available to Neiman Marcus stores outside the Region. These services include: Buttonholes, Trouser Recuts, Knitted Hems, Double-Blind Machine Hems

What You Bring

• Deep knowledge and understanding of Alterations Workroom.

• Ability to work across internal groups to garner consensus and partnership.

• Strong positive attitude that can handle multiple disruptions, roadblocks, and changing priorities and timelines.

• Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and able to manage and prioritize multiple projects simultaneously.

• Proven leadership skills, ability to prioritize, and communicate clearly, a consistent track record of delivery, and an obsession with the customer experience.

• Ability to interact with executives, managers, subject matter experts, and product owners in a matrix structure of product management teams.

• Strong knowledge and understanding of the retail domain.

• Strong leadership skills with the ability to influence effectively without direct authority, balancing between competing priorities while remaining flexible and creative.

• Outstanding written and verbal communication skills with the ability to work up, down, and across organizational levels.

• Strong business acumen, operations, and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, build consensus, and drive the implementation of related changes.

• Flexible nature who looks to establish strong working relationships and enjoys being part of a team.

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Medical, Dental, Vision Benefits

• Disability Benefits

• Paid Parental Leave, Paid Family Leave, and Adoption Support

• Paid Time Off

• Retirement Savings Plan (401K) and Life Insurance

• Financial Solutions

• NMG Associates Core Discount of 30%

• Personal and Professional Development Opportunities

For more information, please click "Our Benefits" section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000 of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.