Allied Universal-Account Manager

Allied Universal Security Phoenix , AZ 85002

Posted 2 weeks ago


We are North America's leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! We have great part-time and full-time positions available! Start your phenomenal career with Allied Universal today!

Job Description

The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

Essential Functions

  • Supervise the day to day security operations of an assigned client site

  • Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

  • Ensure the client site is provided with high quality security services to protect people and property

  • Build, improve and maintain effective relationships with both client and employees

  • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

Additional Responsibilities

  • Ensure all required reporting and contract compliance requirements are met.

  • Assure regular communication of issues or program with Client

  • Handle any escalated security issues or emergency situations appropriately.

  • Other management responsibilities as determined by Client or District Manager.

  • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.

  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

  • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

  • Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.

  • Meet all contractual scheduled hours with a minimum of unbilled overtime.

  • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.

  • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.

  • Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.

  • Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.

  • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

  • Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.


  • Four year degree in Criminal Justice, Business Administration or related field

  • Previous Contract Security, facilities management, military or law enforcement experience

  • At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

  • Ability to develop and grow customer relationships.

  • Experience in hiring, developing, motivating and retaining quality staff.

  • Outstanding interpersonal and communications skills required.

  • Ability to work in a team-oriented management environment with the ability to work independently.

  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.

  • Previous payroll, billing and scheduling experience preferred.

  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

  • Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.



Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

  • SAJ


  • CB-SW

Requisition ID

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager

Emcor Group, Inc.

Posted Yesterday

VIEW JOBS 8/16/2019 12:00:00 AM 2019-11-14T00:00 About Us: EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors. Job Title: Account Manager Job Summary: From commercial office space to manufacturing, from retail portfolios to 24/7/365 mission critical facilities, we manage and support over one billion square feet of facilities space for the nation's leading organizations. And EMCOR's Customer Solutions Center is the central nervous system of issue resolution for those organizations. This position is accountable for the overall financial performance (P&L) and senior level customer relationship of assigned accounts. This includes, but is not limited to, achieving/exceeding revenue and margin targets, maintaining and improving client satisfaction, retention and account expansion. In conjunction with the Director this position will help develop and execute strategic direction and be accountable for implementation. Account Managers provide indirect leadership and work in partnership with internal stakeholders (Operations, Procurement, and Finance) to ensure all services are completed in accordance with contractual requirements and all customer and service provider issues are addressed in a timely manner. Must be able to travel 50% or more of the time and have strong financial acumen and analytical abilities. Essential Duties and Responsibilities: * Business and Operations Planning. The Account Manager will be responsible for ensuring alignment with client overall objectives and performance metrics. * Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance, results and identify areas of improvement; create and oversee the implementation of associated action plans. * This position will lead company's specific management strategy for each assigned account by developing a three (3) year time line which includes operating and suggesting capital improvement * Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate account performance. * Identify critical services that will be required and potential consequences should these services not be carried out in accordance with the Business Plan. The Business Plan shall also include a contingency plan for each of the critical services in the event they cannot be achieved. * Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The Account Manager will drive the service levels across the portfolio, working closely with the client team to develop specific performance metrics that are based on business strategy and operational requirements. Ensure service meets or exceeds customer contractual requirements. * Monthly Reporting. The Account Manager will structure, prepare and analyze monthly reports to ensure strategic alignment and optimal delivery of service. * Account Management. Will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives. * Account Manager will communicate with appropriate client point of contacts (POCs) as required based on situation. * Review work requests that approach the monetary spending limit and escalate requests (with estimate) that exceed the limit to the client. * Create & execute appropriate plans and programs to meet and/or exceed the client objectives within the account(s). * Set the strategic direction and implementation of business initiatives at the local/National market level. * Establishing goals and performance criteria and measurement processes to proactively manage the business. * Responsible for cost effectiveness, consistency, quality, accuracy and compliance to business standards. * Represent the organization including managing the business relationships as well as forging of strategic alliances in assigned area. * Strategic planning of current and future client contracts including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area. * Pursue account growth opportunities; expand scope of work or service lines to improve account profitability. * Ensure effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services * Create a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards. * Drive continuous improvement and innovation throughout account(s) * Lead customer retention/contract extension efforts. * Conduct routine visits with EMCOR Operating Companies and 3rd Party Suppliers to strengthen internal relations and enhance service execution in support of our clients. Education: Bachelor's degree (B. A.) from four-year college or university; MBA preferred Experience: * Experience with operations and maintenance for Commercial Space is preferred. Industry certification preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope. * Facility Management, IFM experience preferred. * Minimum of 5 years Facilities Management / Operations experience. Experience in building repair and maintenance or the trades (HVAC, Electrical, and/or Plumbing) is preferred. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled. Emcor Group, Inc. Phoenix AZ

Allied Universal-Account Manager

Allied Universal Security