All-In Hospitality Host/Server

The All-In Hospitality Group is dedicated to providing world-class premium services and delivering unique experiences to Smith Entertainment Group (SEG) premium guests. The Host/Server position is responsible for greeting, seating, serving and creating positive and professional interactions with guests throughout all Utah Jazz and Utah Hockey Club home games.

Specific assignments will be determined by the host's direct supervisor at the time of hire and are subject to change from event to event. Expected hours will vary depending on the game schedule and specific host location assignments.

This is a full-time seasonal position and is expected to begin with a MANDATORY training September 24-26 and will continue from the start of the season through the last Utah Jazz/Utah Hockey Club home game (post season included).

DUTIES & RESPONSIBILITIES:

• Be prepared and willing to work in a variety of premium areas as needed to support the team and guests appropriately

• Exhibit a positive and happy attitude that is friendly and contagious to those around you

• Warmly welcome guests as they arrive for pre-game dinner, half-time amenities and post game services

• Be knowledgeable and familiar with the arena, premium seating locations and your specific assigned area to best assist guests

• Present yourself in a confident and professional manner in both appearance and personality

• Ensure your assigned area is properly prepared and ready for guests to arrive

• Exemplify All-In Hospitality Standards at all times

• Embrace a culture of inclusion and diversity where guests and team members feel welcomed, valued, and heard

• Enrich lives by creating winning experiences and timeless memories

• Operate with an emphasis on safety for employees, teams, and guests

• Other duties as assigned

COMPETENCIES:

• Communicates effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer focus

• Builds strong customer relationships and delivers customer-centric solutions.

• Instills trust

• Gains the confidence and trust of others through honesty, integrity, and authenticity.

QUALIFICATIONS:

• Minimum of two (2) years of service industry/hospitality experience required

• Must be available four (4) hours before each pre, regular, and postseason Utah Jazz/Utah Hockey Club home game and throughout the remainder of each game

• Must be available to attend pre-season training sessions in September/October

• Must possess and maintain excellent communication skills

• Must be able to enforce suite rules in a pleasant and agreeable manner

• Must be punctual, groomed, and dressed in uniform for a professional environment

• Must pass background check and drug screening

PHYSICAL DEMANDS:

• Must be able to communicate and express themselves both written and verbally

• Must be able to observe, inspect, estimate and assess

• Must be able to sit, stand, bend, walk, and climb stairs for long periods of time

• Must be able to lift 30 lbs overhead

SEG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@utahjazz.com to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the SEG reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.