Alarm Service Manager

Join Marmic Fire & Safety as an Alarm Service Manager to manage day-to-day service operations and supervise one or more employees in the Alarm Department including coordinating the team's activities to ensure that all jobs are completed in an efficient manner.

In this role you will:

• Supervise operations of the department

• Quote repairs for customers including quoting new repair work

• Order materials for repair jobs and quoted jobs

• Schedule service work and technicians for all contracted work

• Maintain progress for contracted jobs and collect all work orders, purchase orders and daily logs weekly

• Maintain and approve timesheets for the department and vehicle maintenance logs

• Hire, train and develop the team members

• Ensure a high level of customer service and solve escalated service issues

• Maintain profit and good working operation with good customer service for the department

To be successful in this role, you should have the following education, skills and experiences:

• High school diploma or equivalent, and 2+ years of industry experience.

• NICET I or II is preferred as is the NC Alarm License

• Pass pre-employment background and substance abuse screening upon hire and throughout employment.

• Capable of performing physical labor to include carrying and moving equipment and tools more than 50lbs

• Ability to work in sometimes difficult positions like climbing ladders, high lift equipment, working in crawl spaces, above ceilings, etc.

• Read and interpret documents such as safety rules, maintenance instructions, and procedure manuals.

• Read and understand mechanical drawings

• Write routine reports and correspondence

• Speak effectively with customers one on one or groups of employees of the organization

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Compute rate, ratio, and percent and to draw and interpret drawings.

• Manage problems involving variables in standardized situations.

In addition to an attractive wage, we offer the following featured Benefits for full-time employees:

• Collaborative work environment

• On-the-job training and company paid training programs

• Teledoc services, if Healthcare coverage is elected

• 401K Plan

• Vision

• Life

• Dental

• Accidental

• Long-Term and Short-Term Disability

• Vacation

• PTO

• Paid Holidays

• Company Cell Phone and additional IT requirements available for this role

• Company Uniforms

• *In addition, this position offers a company vehicle, with maintenance care and fuel card and the necessary tools and equipment to perform the job.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation.

In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression MFS competes with the top fire protection companies in the country. But few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.