Alarm Installation And Service Technician

Eatel Belle Point , LA 70084

Posted 4 months ago

Reserve Telecommunication - is currently looking for a licensed Alarm Technician Level 1 Certification

Alarm Installation and Service Technician

Rapidly expanding River Parish Company is seeking an Alarm Installation and Service Technician. This individual will be responsible for supporting the growth of the system by assuring the quality performances of the installation and technical services of all RTC Security Services products, ensuring the quality of services provided to end users meets or exceeds established standards, and coordinating with all functional departments (both corporate and system) regarding the optimization of overall business efforts.

Responsibilities:

  • Installs, disconnects, and troubleshoots alarm systems, including panels and sensors.

  • Installs and services camera systems in both residential and business locations.

  • Installs and services door access systems.

  • Certifies non required fire systems.

  • Entering customers' attics at times and climbing ladders to access cables.

  • Prewires multilevel homes and businesses which require climbing ladders and understanding wiring, electrical and networking.

  • Drives company vehicle between office, warehouse, and work sites and maintains company vehicle.

  • Educates customers regarding their existing and new services and informs them about other RTC Security Services products and sells additional services to customers.

  • Complies with all safety procedures and policies.

  • Plans daily route, requisitions equipment and supplies and stocks vehicle.

  • Resolves customer complaints.

  • Ensure quality of processes, programs, and customer satisfaction.

This position will report directly to the Security Services Manager.

Eligibility Requirements:

Minimum requirements

  • Minimum of 3-5 years' experience.

  • Security Technician License with Alarm Technician Level 1 Certification.

  • Level II Certification with Fire Alarm designation.

Abilities required

  • Advanced working knowledge of Alarm, Fire, CCTV, and DVR systems.

  • Ability to work independently with little direction.

  • Strong problem solving and decision making skills; able to make decisions quickly and accurately.

  • Ability to manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, and meet commitments.

  • The ability to meet the demands of the work schedule, to be at work and on time.

  • Qualified applicants must possess a valid Louisiana Driver's License.

  • Ability to handle a 28-foot extension ladder (75 lbs.)

This is a full-time, permanent position. We have an outstanding benefits package, including medical, dental, 401k retirement plan, paid vacations, holidays, sick time and much more.

Pay rate will be commensurate with experience and certification level.

Job Type: Full-time


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Eatel