Hy-Vee Watertown , MA 02472
Posted 4 days ago
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Aisles Online Clerk
Department:Aisles Online
FLSA: Non-Exempt
General Function
Responsible for completing supplementary tasks to aid in providing the best service possible to our online shoppers. Handles tasks such as bagging, organizing, tendering, and gathering online orders.
Core Competencies
Reporting Relations
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include)
Escorting them to the products they are looking for. Securing products that are out of reach.
Loading or unloading heavy items.
Making note of and passing along customer suggestions or requests.
Performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Selects, scans, and bags items from all temperature zones.
Tenders customer orders through POS and charge the customer's credit card.
Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer's arrival.
Ensures products maintain proper temperature through the entire process.
Cart to and place in holding area for pick-up.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
Knowledge, Skills, Abilities and Worker Characteristics
Education and Experience
High school diploma or equivalent preferred.
Physical Requirements
Working Conditions
The duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.
Equipment Used to Perform Job
Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).
Contacts
Has daily contact with store personnel, customers, and the general public.
Are you ready to smile, apply today.
Hy-Vee