Job Title: Aisle Coordinator FLSA: Non-Exempt
Department: Grocery Revision Date: 11/2013
Provides prompt, efficient and friendly customer service. Designs and builds displays.
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers;
Direct Reports: Part-time employees
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include)
escorting them to the products they're looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Designs and builds displays.
Organizes and prepares backroom for the following day.
Supervises part time and perimeter department employees in the absence of the department head.
Ensures cleanliness of interior and exterior of the store.
Prioritizes work load to ensure all duties are completed.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Approves checks, performs safe counts, and counts down registers.
Checks, sacks, stocks, and works the drive-up.
Performs general maintenance (changes light bulbs, filters, fixes doors, etc.).
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and acting on employee problems. Has the authority to recommend employee discipline and discharge.
Education and Experience:
High School or less than six months of similar or related work experience
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must be able to report, write, or edit written communication; prepare and deliver presentations; interview counsel or advise people; evaluate technical data.
This position is exposed to dirt, noise, temperature extremes, equipment movement hazards, cleaning solutions, and potential electrical shock. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, cash register, telephone, and scales.
Has daily contact with suppliers/vendors and the general public. Has contact with federal/state governmental or regulatory agencies weekly in regards to inspections.