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Airport Retail Supervisor (20180084)

Expired Job

The Paradies Shops Phoenix , AZ 85002

Posted 2 weeks ago

Position Title: Zone Manager


Business Unit and Department: Operations

Reports to: Assistant General Manager and/or General Manager

FLSA: Non-Exempt

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

This position is for the Phoenix Sky Harbor International Airport

Required Skills


  • Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures

  • Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures


  • Facilitate opening and closing of stores

  • Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions

  • Ensure store merchandising standards are consistently executed per the company guidelines

  • Coordinate, monitor and align team resources to maximize sales and service potential

  • Resolve basic IT /register issues and escalate as necessary

  • Ensure a safe working environment; inspect and correct work areas on regular basis; report all work place injuries and concerns immediately

  • Prepare for and participate in inventories; verify high risk counts


  • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events

  • Communicate daily with the team; look for additional ways to drive business through product, processes, or people


  • Serve as the Manager on Duty providing leadership during assigned shifts

  • Direct, coach, and train Associates in their daily job assignments

  • Represent and support the company by fostering strong business relationships within the airport community

  • Monitor and address performance issues in a timely manner through a partnership with AGM or GM

  • Contribute feedback on Associate reviews and provide input on Associate counseling

  • Other duties as assigned

Required Experience


High school diploma or equivalency required


  • Minimum one year of retail or customer service experience required

  • Prior supervisory and leadership experience preferred

Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)

  • Ability to work various shifts in a 7/365 day team oriented environment

  • Excellent customer service skills and ability to communicate effectively using the English language

  • Strong interpersonal/organizational skills with ability to motivate others

  • Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously

  • Proficiency required in reading, writing, mathematics, cash handling/ reporting

  • Computer literacy and working knowledge of MS Office preferred

  • Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements

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Airport Retail Supervisor (20180084)

Expired Job

The Paradies Shops