Airport Operations Worker *Revised

The Position

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This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

2/29/24, 3/21/24, *4/11/24, *5/2/24 (final)

Under supervision, Airport Operation Workers perform a wide variety of general and routine duties in the areas of airport security, airfield operations, traffic/parking control, customer service, and other airport operations activities.

Examples of Knowledge and Abilities

Knowledge of

• Customer service techniques including conflict resolution

• Proper methods for lifting and carrying heavy or awkward loads

• Basic keyboard and computer use

• Basic recordkeeping practices and principles

Ability to

• Learn, apply, and explain local, state and federal regulations regarding airport operations and passenger terminal support activities

• Learn to operate communications equipment including radios, pagers and telephones

• Communicate courteously and effectively with a variety of individuals

• Read, write and speak English at a level necessary for satisfactory job performance

• Organize and maintain accurate files, records and logs

• Read and interpret information from statistical charts, graphs, tables and maps

• Safely operate a variety of airport vehicles, automobiles and trucks

• Establish and maintain effective working relationships during the performance of duties

• Work safely under hazardous or emergency conditions

Employment Qualifications

Minimum Qualifications

Either: 1. One (1) year of experience working with customers in an airport, airbase, or other aviation related environment that included applying and interpreting rules or regulations related to airport operations, providing and explaining complex information related to airport operations, and regularly handling related complaints.

Note:Retail, restaurant, or hospitality experience in an airport, airbase, or other aviation environment is not qualifying.

Or:2. One (1) year of experience performing safety/security duties with responsibility for monitoring and inspecting facilities, working with customers and applying and interpreting rules or regulations, providing and explaining complex information, and regularly handling related complaints.

Or. 3. One (1) year of experience performing traffic and/or parking control and enforcement duties with responsibility for working with customers and applying and interpreting rules or regulations, providing and explaining complex information, and regularly handling related complaints.

Note: Education from an accredited college or university in a field, such as Airport Operations Management, Aviation, or security, that is directly related to the knowledge and abilities specified for this class may be substituted for the required experience on a year-for-year basis (30 semester units or 45 quarter units = one year of experience).

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Background and Criminal History Check:

The County may access criminal history information on candidates who have accepted a conditional offer of appointment within this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and applicable federal and state law. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

Special Access:

Incumbents in this class must acquire and maintain an airport security badge allowing access to secure County airport locations.

License and Permit Requirements:

A valid California Driver License, Class C or higher, is required at the time of appointment. Additionally, incumbents must acquire and maintain an Air Operations Area Driver Permit issued by the SCAS within two weeks of appointment. Failure to obtain or maintain either the appropriate California Driver License or SCAS Air Operations Area Driver Permit may constitute cause for personnel action in accordance with Civil Service Rules or the applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Working Conditions:

Incumbents in this class must be willing to work:

• Irregular hours (day, swing, or graveyard shift), holidays and weekends, and rotating shifts

• At various locations within Sacramento County

• In extreme weather conditions, excessive noise, dust, pollen, fumes and odors

• While wearing a uniform and/or protective clothing

Physical Requirements:

• Stand, walk, bend, and stoop for long periods of time

• Move with agility in and around areas congested with traffic and people

• Lift and carry up to 50 pounds

• Visually distinguish colors

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Probationary Period

The probationary period for this classification issix (6)months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Clickhere to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone (916) 874-5593; 7-1-1 California Relay Service

EmailEmployOffice@Saccounty.net

Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.

• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.

• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.

• If you have no experience, write "no experience" for the appropriate question.

• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Clickherefor Frequently Asked Questions (FAQ's)

For information regarding County jobs:

• www.saccountyjobs.net