Airport Operations Agent

Description / Position Overview

Airport Operations Agent

The Colorado Springs Airport serves as the first impression for hundreds of thousands of visitors each year, giving them a breathtaking view of Pikes Peak and a taste of Colorado hospitality. In addition, the Airport is a major catalyst in the growth and development of the Colorado Springs region and plays a significant role in bringing new business, conventions, and tourism to the area.

In this position, you will deliver a high level of customer service to all Colorado Springs Airport (Airport) customers, including airlines, concessionaires, and the public. You will coordinate the day-to-day operations of the Airport on a 24-hour basis to ensure compliance with Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations pertaining to airport operations.

Colorado Springs is TOP 10 IN THE NATION!

#2 IN COLORADO!

Come explore the possibilities a career with the City of Colorado Springs can offer!

Essential Job Functions - the basic job duties an employee must be able to perform:

• Coordinate and perform airfield operations activities, including the inspection of airport facilities, runways, taxiways, ramps, perimeter barriers, and buildings; record discrepancies and arrange for corrective actions

• Issues Notice to Air Missions (NOTAMS) when hazards exist; initiate closure of all or parts of the airport, if necessary

• Implement and coordinate snow removal activities in accordance with the Airport Snow and Ice Control Plan

• Respond to all aircraft emergencies, incidents, and accidents; prepare and distribute accident and incident reports; identify and report property damage; serve as the Airport liaison to the incident commander until relieved, and assist the incident commander by coordinating responding services

• Perform security-related inspections as required by the TSA (Transportation Security Administration)

• Oversee and coordinate the safe and efficient flow of passengers throughout the terminal building and landside facilities

• Monitor and inspect ground transportation services within the Airport

• Make short-term maintenance and safety recommendations to senior staff and management

• Maintain written log of significant events and actions during the shift; conduct surveys, prepare reports, maintain records, and perform other duties as assigned in support of the operations department

• Provide a high level of customer service to all internal and external customers

We are looking for candidates who demonstrate:

• Knowledge of Federal Aviation Regulations 14 CFR part 139 and Airport Advisory Circulars

• Knowledge of Airport Security Regulations 49 CFR part 1542 and Federal Aviation Regulations 14 CFR part 139

• Proficiency using standard office technology, including Microsoft Office Suite and database applications

• Ability to perform effectively and professionally in stressful situations

• Ability to explain pertinent City policies and procedures

• Excellent communication and organizational skills

Successful candidates will have

• A high school diploma or GED

• One year of full-time airport operations or administration, airfield maintenance, airline or FBO ramp operations and/or directly related military experience

• Possess and maintain a valid, non-probationary Colorado driver's license not subject to restriction related to alcohol and/or drug violations or pending charges

One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience.

Ideal candidates will also have

• Bachelor's degree in aviation management or a related field

• Knowledge of Federal Aviation Administration and TSA standards for airport operations

Additional Information

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

You may be required to work all shifts on a rotating basis.

This position requires you to respond to emergency after-hours callouts and be available for snow removal operations.

The background check process for this position includes being fingerprinted. Fingerprints will be used to check the FBI's criminal history records.

Physical Demands: This position requires the ability to lift up to 20 pounds occasionally, 10 pounds frequently, and walking or standing to a significant degree.

Environmental Conditions

Primary Work Environment

• Office Environment

Extreme Temperature

• Occasionally

Wetness and Humidity

• Occasionally

Respiratory Hazards

• Never

Noise and Vibrations

• Never

Physical Hazards

• Never

Mechanical and/or Electrical Hazards

• Never

Exposure to Communicable Diseases

• Never

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas. If hired, you will be required to provide proof of your eligibility to work in the United States.

Apply to Join Our Team

• Please visit City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution.

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.

The City's job classifications, including physical demands and descriptions, can be found on the https://www.coloradosprings.gov/human-resources/page/job-classifications-descriptions.

You can view the status of your application on the City of Colorado Springs Careers page.

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Equal Opportunity Employer

The City of Colorado Springs is committed to a culture that values our employees' unique individual qualities and fosters an inclusive environment where people want to be.