Candidates who apply to this requisition may be invited for an initial 75-minute on-site group interview on Tuesday, October 23 (either 9:00am
10:15am or 10:15am
11:30am). Interviews will be held in the LAX vicinity.
If successful in the initial group interview, candidates will be invited back for a 30-minute final interview later in the afternoon on the same day.
Travel to/from the interviews and any subsequent relocation expense are the responsibility of the candidate.
Candidates successful in the interview process may be invited to classroom training in early to mid-November at our offices at LAX. Training is held for 10 days, full-time, and is unpaid.
Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.
Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Pay and Benefits
Pay for this position is in conjunction with the Collective Bargaining Agreement and the City of Los Angeles living wage ordinance. The current pay is $13.75 per hour with health benefits or $18.99 per hour without health benefits.
Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement.
Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.
Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.
Part-time is 5 to 6 hours per shift. Part-time employees may be extended to full-time hours based on operational need. We do not offer part-time with less than 5 days per week. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.
Legally authorized to work in the United States
Minimum age 18 possessing at least a high school diploma or equivalent
Valid driver's license issued in the United States (driver's permits and provisional driver's licenses not allowed)
Ability to lift up to 70 lbs. when checking in guests' bags
Ability to work any shift awarded
Ability to complete pre-employment drug test and if hired, random drug testing
Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.
Customer service experience in the hospitality industry
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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