Airport Communications Supervisor

Requirements

MOS Code: 3P011B (Airforce), 15P (Army), OS (Coast Guard), 0372 (Marine Corps),001509 (Navy)

Education and Experience: A High School diploma, GED or higher, plus five (5) years of experience in public safety dispatching, call taking or telecommunication related experience. Must successfully pass an audiogram, drug screen and stringent background investigation.

Licenses and Certificates: Texas Driver's license Class 'C' or equivalent. Completion of the Basic Telecommunicator and Crisis Communications certification, Dispatch Pro-QA certification, and FEMA Emergency Management Institute (EMI) Independent Study Course within the first year of employment.

General Purpose

Under direction, oversee, train and assist with emergency and non-emergency calls for service, radio activity and computer dispatch functions; supervise and integrate the activities and personnel of the El Paso International Airport (EPIA) communication dispatchers on an assigned shift to ensure that all emergency and non-emergency calls for service are properly documented and appropriately handled in a timely manner.

Typical Duties

Supervises the Airport communication dispatchers for emergency and/or non-emergency services of the El Paso International Airport (EPIA). Involves: Ensure that services are dispatched appropriately to include customer service, ground transportation, law enforcement, firefighting, airport operations and/or emergency medical services.

Ensure adequate personnel are on duty. Review calls and operational logs for quality assurance and adherence to established policies and procedures. Serve as a liaison between operations and security management and assigned airport dispatchers.

Ensure communication dispatchers appropriately dispatch, handle and report access control issues, security violations and issues observed through security video surveillance. Update department management of on-going incidents and advises of potentially serious situations.

Perform other administrative duties related to airport communications operations. Involves: Monitor the operation of all communications systems.

Identify, troubleshoot and correct minor problems. Notify systems technicians of equipment failures or malfunctions and generate work orders. Manage all assigned communication equipment, provide updates on status of equipment and establish a plan to replace ageing equipment.

Maintain security within the communications office to ensure that unauthorized personnel are not granted access. Create and maintain airport communications procedures and directives to ensure dispatchers are applying updated security related communications effectively and timely. Review operational logs used by the dispatchers to ensure all information is accurate, complete and coherent.

Initiate call-outs for airport support entities when requested. Provide assistance and act as liaison with personnel of other City departments and outside agencies. Alert and brief officials of public service emergency situations of major impact as needed.

Research, investigate and follow-up on citizen and interdepartmental complaints regarding airport communication operations. Interact with public officials, vendors, contractors, tenants, other departments or the general public. Provide accurate information to inquiries, resolve problems, respond to complaints and take corrective action. Perform duties of subordinate personnel as necessary to ensure continuity of operations during absences.

Identify divisional and individual training needs, develop and conduct training as needed. Involves: Research, collection, dissemination and documentation of all individual and division training standards. Prepare training programs, lesson plans and conduct teaching assignments to ensure FAA/TSA communications compliance and standards are met.

Supervise assigned personnel. Involves: Meet with staff on regular scheduled basis.

Prioritize and coordinate unit activities. Instruct, review, guide and check work. Appraise employee performance.

Provide training and development. Enforce personnel rules, regulations, and work and safety standards. Counsel, motivate and maintain harmony.

Interview applicants. Recommend hires, terminations, transfers, disciplinary actions; recommend, payroll, leave, merit pay or other employee status changes.

General Information

For complete job specification, click here.

Note: This is an unclassified contract position.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.