Airport Agent - Ramp And Customer Service

Envoy AIR Inc. Cedar Rapids , IA 52402

Posted 2 months ago


Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

  • Amazing employee flight privileges within the American Airlines global network

  • Training and development programs to take your career to the next level

  • Comprehensive health and life benefits (subject to location)

NEW PAY RATE - $15.35/HR


How will you make an impact?


  • Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.

  • Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.

  • Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight

  • Collaborate with the internal team to ensure a safe and on-time departure

  • May clean the interior of the aircraft, clean and service aircraft lavatories

  • Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience

  • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees

  • Inform passengers through all aspects of their experience with Amercian Airlines by communicating appropriate information about their trips and belongings

  • Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time

  • Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner

  • May work in the Baggage Service Office to track the location of baggage and handle passenger questions


Who are we looking for?


  • Minimum age: 18

  • High school diploma, GED, or international equivalent

  • Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role

  • Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off

  • Flexible to work additional hours with short notice when operationally necessary

  • Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.

  • Must be willing and able to work outside in variable weather conditions

  • Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry

  • Abe to communicate in a clear, polite, and friendly manner

  • Must be able to read, write, fluently speak, and understand the English language

  • Authorized to work in the United States without sponsorship

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at and

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Line Service Shift Supervisor

Signature Technicair

Posted 1 week ago

VIEW JOBS 9/17/2022 12:00:00 AM 2022-12-16T00:00 <p>Job Description</p><ul><li><p>Delegate and assign duties to qualified personnel, monitor progress and assess results.</p></li><li><p>Greet, park, tow, move and marshal aircraft arriving or departing ramp area.</p></li><li><p>Provide lavatory and water service as requested.</p></li><li><p>Fuel/de-ice aircraft as requested.</p></li><li><p>Provide shuttle service for passengers/crew as required.</p></li><li><p>Assist with customer service duties as required.</p></li><li><p>Provide oil and oxygen service for aircraft as requested.</p></li><li><p>Assist passengers and/or crew with baggage/cargo as needed.</p></li><li><p>Assist with general cleaning and clearing of debris from ramp, building and customer areas.</p></li><li><p>Assist with wing-walking duties as required.</p></li><li><p>Assist Supervisor with training new employees.</p></li><li><p>Perform others duties as assigned.</p></li></ul><p>Job Responsibilities</p><ul><li><p>Regularly stand and walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.</p></li><li><p>Read, write and fluently speak and understand the English language.</p></li><li><p>Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distance and spatial relationships.</p></li><li><p>Ability to effectively communicate with customers, clients, management and other employees.</p></li><li><p>Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.</p></li><li><p>Regularly required to lift and/or move up to 50 pounds above the head.</p></li><li><p>Apply concepts of basic math to perform operations using units of American money and weight measurement, volume and distance.</p></li><li><p>Solve practical problems and deal with a variety of concrete variables in standardized situations.</p></li><li><p>Wear uniform and insignia as prescribed by the Company.</p></li><li><p>Report to work in a regular and timely basis.</p></li></ul><p>Job Qualifications</p><p>High school diploma or GED plus six (6) months related experience and/or training. Excellent interpersonal and verbal communication skills. Basic computer knowledge and skills required. Must possess a valid state driver's license.</p><p>An Equal Opportunity Employer including Disability/Vet</p><br> Signature Technicair Cedar Rapids IA

Airport Agent - Ramp And Customer Service

Envoy AIR Inc.