Airline Passenger Services Agent

Primary Responsibilities:

• Check-in passengers by reviewing the customer's information to determine destination, flight number, date of departure, documents needed, etc. This includes awareness of security requirements for all passenger types

• Reconstruct fares and itineraries when changes are requested by customer or are necessary due to operational reasons

• Place appropriate bag tag on customer's bag(s)

• Read city destination code on electronic or paper ticket

• Check-in passengers at arrival/departure gate by reviewing the customer's information to determine destination, flight number, date of departure, etc…

• Check oversized items to the customer's destination. May involve moving items to a conveyor or other location for pick-up and loading

• Provide essential and mandatory announcements to passengers

• Operate Electronic Gate Readers (EGRs) during boarding

• Ensure compliance around security, ADA and procedural guidelines

• Positively handle off-schedule operations caused by inclement weather or mechanical malfunctions while positively influencing a favorable impression of the airline and communicating effectively with passengers

Qualifications:

• High school diploma or equivalent

• Customer service experience

• Valid driver's license

Physical requirements:

• Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.

• May be required to work overtime, nights, weekends.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.