Handles incoming bookings and service inquiries for airline reservations using AMADEUS GDS to provide complete and accurate air itineraries for Safari Consultants, Product Team and Management as needed.
Duties and Responsibilities
Book applicable air itinerary in conjunction with scheduled tours to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.
Read, understand, and apply contract bulk rules and restrictions including bulk fares, code-shares, routing requirements, ticketing deadlines, changes, and cancellations penalties.
Issue airline tickets according to airline and company policies and procedures. Ticket issuance includes Manual Pricing and Shell Pricing and exchanges.
Process refunds in accordance with fare rules
Knowledge of ARC & IAR reporting
Research and resolve and agency debit memos
Provide courteous and prompt response to e-mail and phone requests for air-programs information from internal and external customers.
Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.
Process name corrections in Amadeus, and in-house systems requested by internal and external customers according to airline and company's policies and procedures within.
Work within team to achieve performance standards for all air department duties.
Provide assistance over the phone for in-house reservation agents and managers.
Process miscellaneous requests including seat assignments, special meals, and email confirmation requests.
Process airline schedule changes and inform internal and external customers of changes.
Process queues with efficiency and accuracy according to department protocol.
Ability to keep open communication with other team members.
Work directly with management on problem solving.
Maintain the integrity of the company and our airline partners.
Be available to work any shift during business hours including rotating weekends.
Be available to work overtime when necessary.
Other duties as required and assigned.
2 years in the travel industry preferred.
High School diploma preferred.
Proficiency in Amadeus and Microsoft Office applications (Word, Excfel, Outlook, PowerPoint) required. Internet proficiency required. Ability to learn in-house reservations system required
Excellent written and verbal communcation skills required. Ability to interact with all levels of staff required.
Vision correctable to 20/20 with reasonable accommodation required.Ability to look at a computer monitor for long periods of time with reasonable accommodation required.
Able to lift 20 lbs with reasonable accommodation preferred. Able to sit for long periods of time, and use a computer mouse and keyboard for long periods of time with reasonable accommodation required.
Ability to work Overtime when necessary required. Ability to work any shift during business hours including rotating weekends required.
The Travel Corporation