Air Medical Communication Specialist

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness -

• Lifestyle Engagement

• e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability

• e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Air Medical Communication Specialist provides safe and effective air medical transport. Works in a fast-paced environment to coordinate patient transport requests from emergency management services, law enforcement, fire services, and healthcare providers. Works closely with pilots, medical staff, aircraft mechanics, and administration to ensure transports are completed in a professional and efficient manner.

Job Description:

SCHEDULE

• 50/50 mix of days and nights during the week

• 12 hour shifts

• Every 4th weekend rotation (Fri-Sun)

• Rotating holiday schedule required

KEY ACCOUNTABILITIES

1.Receives incoming telephone and radio requests for service and information.

2.Activates appropriate aircraft or ground ambulance for assistance to requests for response, adhering to CAMTS (Commission on Accreditation of Medical Transport Systems) standards.

3.Maintains communication and tracking of aircraft.

4.Maintains communication with requesting facilities/agencies, and is accountable for providing quality customer service to internal and external customers.

5.Initiates and coordinates post-accident incident plans and emergency plans as needed.

6.Maintains accurate electronic record of aircraft maintenance and flight team members.

7.Presents a professional and courteous demeanor on the telephone and radio.

8.Participates in committees, public relations functions, staff meetings, performance improvement processes, and education opportunities.

9.Coordinates pre-planned medical transport requests with requesting facilities and necessary support agencies.

QUALIFICATIONS

• High school diploma or GED

• Two years of experience in Emergency Medical Services (EMS), air medical communications, and/or 911 communications center (if not licensed as an EMT or higher)

• Certified Flight Communicator (CFC) through International Association of Medical Transport Communication Specialists (IAMTCS) within two years of hire

• Wisconsin EMT (at any level i.e., Basic, Advanced, Intermediate, or Paramedic) within one year of hire

PHYSICAL DEMANDS

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

Scheduled Weekly Hours:

36

Scheduled FTE:

0.9

Location:

ThedaCare Regional Medical Center

• Neenah

• Neenah,Wisconsin

Overtime Exempt:

No