Kuehne + Nagel Alondra Park, CA , Los Angeles County, CA
Posted 5 days ago
Air Logistics Customer Care Specialist | United States | req119210 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at KuehneNagel, our Torrance site is looking for a new Customer Care Specialist to join our Air Logistics team.
YOUR ROLE As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. YOUR RESPONSIBILITIES Responsible for the implementation, support & monitoring of KuehneNagel Air Shipments Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.) Ensure the Scheduling Pickup and Deliveries are executed.
Responsible for rating shipments/handling/storage correctly per the SOP Mandatory daily correspondence with overseas offices as necessary Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs Work closely with other departments to deliver high level of service to healthcare customers. Schedule Monday- Friday 9am-5pm (Flexibility to work overtime as required) Reports to the Air Logistics Customer Care Supervisor YOUR SKILLS AND EXPERIENCES Highschool diploma or equivalent experience 2 years of Customer Service experience GOOD REASON TO JOIN At KuehneNagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.
The hourly wage range for this position is between $26.44 and $33.65. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.
KuehneNagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. LI-KR ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. CONTACT US Talent Acquisition USA.Talent.AcquisitionKuehne-Nagel.com
Kuehne + Nagel