Tasks & Responsibilities:
Prepare price quotations on inbound international freight
Rate and route international traffic
Follow up with customers to resolve inquires
Prepare, route, and cut air bills and manifests
Correct billings and issue debit and credit memos for customers
Arrange for pick up and movement of freight to gateways
Expedite inbound import traffic to facilitate customs clearance
Initiate and maintain customer master profiles in order to have correct information on hand in order to offer consistent service.
Maintain close liaison with the U.S. Customs Service and for various specialized U.S. Customs clearance requirements.
Key in U.S. Customs entry line items into the Import CHB Computer System and submit entry to customs.
Communicating information and instructions to/from vendors.
Researching and resolving operational problems.
Review all documents, contact all first-time customers, perform credit checks, and handle other tasks as needed.
Distribution of work to assigned coordinators
Responsible for successful and timely completion of work assigned to the team
System and process training of team members
Workload balancing within the assigned team
Identification and escalation of challenges associated with the assigned responsibilities