Air Import Manager

Job Title: Air Import Manager

Job Location: San Juan, PR

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an AIR IMPORT MANAGER to manage and drive performance of a team of Import specialists (agents and supervisors) to ensure customer and operations requirements are met or exceeded. This position will be based at our San Juan, PR facility.

Main tasks & key responsibilities:

• Organizes, plans, and facilitates the day-to-day work of a team of Air Import Operations specialists

• Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction

• Ensures handling of required Import documents according to regulations and internal procedures

• Responsible to ensure customer's needs, requirements, and KPIs are met or exceeded

• Creates, builds and maintains excellent relationships with key suppliers both internal and external

• Continuously monitors supplier performance and develops improvement plans when required

• Identifies training needs and opportunities to develop a highly skilled functional department

• Responsible for planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets

• Drives continuous improvement in process flows for Air Import work streams

• Responsible Assisting with department P&L

• Drives continuous improvement process (CIP) initiatives within area of responsibility

• Supports sales process and customer visits as necessary to achieve growth targets.

• Acts as subject matter expert for Pharma/Perishable (Thermonet) product

Skills / Requirements:

• Minimum 4 years industry experience (especially Air Freight) with minimum of 2 years supervisory experience

• Exceptional leadership, communication, and presentation skills

• Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)

• Very strong analytical and decision making skills

• BA/BS preferred

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND

A GREAT PLACE TO WORK !

WHY DOES THIS MATTER TO YOU?

• It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.

• We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.

• And that's why external organizations have granted us different accolades for our people practices

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

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