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Air Import Agent

Expired Job

DHL Express Charlotte , NC 28201

Posted 2 weeks ago

Job Title: Air Import Agent

Job Location: Charlotte

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at

As an Air Import Agent you will be responsible for the movement of our customer's air import shipments. You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers.

Key Responsibilities:

  • Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries

  • Build customer relationships by responding to customer communications via email, fax and mail

  • Work with air and ground transportation partners to handle shipments

  • Receive and track purchase orders (P.O.s) from Importers/Overseas offices for pending air shipments

  • Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment

  • Answer all customer inquiries in accordance with the Customer Service Policy standards

  • Further increase customer satisfaction and business share through proactive and regular contact

  • Communicate with and ensure release of the freight from air carriers

  • Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices

  • Setup and coordinate deliveries to the customer

  • Handle and manage all customer contact at file level regarding exceptions

  • Additional projects as directed

Skills / Requirements:

  • Exceptional customer service skills

  • Detail oriented and strong follow-up skills

  • Proficient with Microsoft office (Word, Excel, Outlook)

  • Air freight industry experience preferred

  • Logis Air / Cargo Wise systems knowledge is a plus

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Facts and Figures

  • Working Hours

  • Business Unit

DHL Global Forwarding US

  • Employment Type

Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

Day time only

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Air Import Agent

Expired Job

DHL Express