Assist with processing Outbound shipments. Responsible for documentation and preparation of documents, or document receipt. Model and act in accordance with our guiding principles and core values.
The description below is a broad job description that describes the nature of Air Export position, which overall is similar in providing service to customer accounts, shipments, and regulatory compliance. It also outlines the level of positions to advance.
Secure necessary documentation when incomplete information is provided; may involve more limited or first reviews.
Complete documentation for receipt of shipments, or review documentation to correctly process shipments.
Process documents through the appropriate system in a timely manner to ensure compliance with established deadlines.
Arrange, book, and confirm space on flights, freight, cargo, and other transportation methods.
Develop and maintain excellent customer service to internal and external customers, to advise of shipment details, and provide quotations.
Trace key transaction information (HBL, commercial invoice, and other required documents) to determine if available. Index and create tracking files to initiate clearance process, once documents are received.
Follow-up with carriers, manage pre-alerts daily, and maintain record of all communications in files.
Inform supervisor of problems and irregularities.
Assist in coordination and communication of release to carrier, internal or external customer.
Improve understanding and knowledge of basic and advanced features of internal systems.
Actively pursue a better understanding of the process (through self- study, courses, and seminars presented by approved sources, and receive certification of competency in these applications).
Perform other duties as assigned.
High School Diploma or GED required.
Less than one year related experience required.
PC Literate. Basic proficiency in Microsoft Office, Internet, web based and job specific software applications; Accurate typing and / or data entry skills; Responds promptly and professionally to customer needs; Identifies and resolves problems in a timely manner; balances team and individual responsibilities. Following policies and procedures and ability to understand laws, rules and regulations in areas of assignment.
Must be able to read, write and speak English fluently; ability to communicate and interact effectively with multi-functional and diverse backgrounds; ability to read, comprehend, and write basic correspondence; effectively present information one-on-one or in a small group situation; identify and resolve problems in a timely manner.
Ability to add, subtract, multiply, and divide, responds promptly and professionally to customer needs.
Elk Grove Village
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Nearest Major Market: Chicago
Ceva Logistics U.S., Inc.