Req ID: 154663
Job Function: Air Freight
Contract Type: Permanent
Job Level: Entry-level
Office Location: Atlanta, GA (ATL), United States
The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.
We are looking to hire a Air Export Agent to process export shipments with high accuracy by using proprietary forwarding applications, ensure operational excellence, high productivity and customer satisfaction.
Provide accurate, timely, and friendly customer service to offices and/or agents via phone, fax, e-mail, as required.
Receive booking requests in AirWarder or as per E-mail and provide confirmation of bookings to the Business Units
Arrange booking with the air carrier according to the request by the BUs
check documents received by the BUs and review for accuracy according to export/destination compliance (e.g. HAWB, DG certificate etc.)
communicate final shipment details (i.e. volume, weight, pieces etc.) to the air carrier.
prepare the MAWB final manifest as per current TACT rules
send correct and on-time FWB/FHL message to the carrier.
prepare document pouch (including MAWB, manifest, TSA letter Load guide, labels etc.)
Comply with current TSA requirements (known/unknown shipper program, cargo screening etc.)
Follow the company's Sub-Contractor management policy (e.g. select trucking companies and air carriers)
Send pre-alerts to origin and destination stations (make use of PA e-file application)
Arrange accurate and timely invoicing (e.g. consol split)
Achieve maximum Consol Benefit by combining volume and dense cargo and instruct warehouse to build ULDs whenever possible
Arrange on-time delivery to the air carrier before closing date (airport transfer)
Follow up with the air carrier for on-time departure and update Pantrace (Track&Trace)
Record incidents through IHT (Incident Handling Tool) e.g. delays, damages, etc.
Provide ad-hoc rates upon request
Ensure proper completion of all accounting procedures and data entry (Job costing and Shipping Run Closing)
Meet specific export KPIs
Other duties as requested
Excellent and thorough knowledge of Air Export environment and its regulations
In-depth knowledge of air export processes
College degree preferred
Excellent communication and people skills
Strong customer service orientation
Proficient in Panalpina forwarding and MS Office applications
Ability to multi-task in a fast-paced environment
Specifics for Job / Environment
Willing to work weekend schedule such as Tuesday-Saturday
Willing to work on holidays
Willing to work overtime when needed