Air Export Customer Service Agent (Atlanta, GA, US)

Panalpina Atlanta , GA 30301

Posted 2 weeks ago

Req ID: 154663

Job Function: Air Freight

Full-Time/Part-Time: Full-time

Contract Type: Permanent

Job Level: Entry-level

Office Location: Atlanta, GA (ATL), United States

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.

We are looking to hire a Air Export Agent to process export shipments with high accuracy by using proprietary forwarding applications, ensure operational excellence, high productivity and customer satisfaction.


  • Provide accurate, timely, and friendly customer service to offices and/or agents via phone, fax, e-mail, as required.

  • Receive booking requests in AirWarder or as per E-mail and provide confirmation of bookings to the Business Units

  • Arrange booking with the air carrier according to the request by the BUs

  • Process shipments:

  • check documents received by the BUs and review for accuracy according to export/destination compliance (e.g. HAWB, DG certificate etc.)

  • communicate final shipment details (i.e. volume, weight, pieces etc.) to the air carrier.

  • prepare the MAWB final manifest as per current TACT rules

  • send correct and on-time FWB/FHL message to the carrier.

  • prepare document pouch (including MAWB, manifest, TSA letter Load guide, labels etc.)

  • Comply with current TSA requirements (known/unknown shipper program, cargo screening etc.)

  • Follow the company's Sub-Contractor management policy (e.g. select trucking companies and air carriers)

  • Send pre-alerts to origin and destination stations (make use of PA e-file application)

  • Arrange accurate and timely invoicing (e.g. consol split)

  • Achieve maximum Consol Benefit by combining volume and dense cargo and instruct warehouse to build ULDs whenever possible

  • Arrange on-time delivery to the air carrier before closing date (airport transfer)

  • Follow up with the air carrier for on-time departure and update Pantrace (Track&Trace)

  • Record incidents through IHT (Incident Handling Tool) e.g. delays, damages, etc.

  • Provide ad-hoc rates upon request

  • Ensure proper completion of all accounting procedures and data entry (Job costing and Shipping Run Closing)

  • Meet specific export KPIs

  • Other duties as requested


  • Excellent and thorough knowledge of Air Export environment and its regulations

  • In-depth knowledge of air export processes

  • College degree preferred


  • Excellent communication and people skills

  • Strong customer service orientation

  • Proficient in Panalpina forwarding and MS Office applications

  • Detail oriented

  • Ability to multi-task in a fast-paced environment

  • Team player


  • Multi-lingual a plus

Specifics for Job / Environment

  • Willing to work weekend schedule such as Tuesday-Saturday

  • Willing to work on holidays

  • Willing to work overtime when needed

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Full Time Overnight Customer Service Agent Atlanta Airport


Posted 2 weeks ago

VIEW JOBS 4/5/2019 12:00:00 AM 2019-07-04T00:00 Overview Get on the fast track to a more rewarding position with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Full Time Overnight Customer Service Agent at the Atlanta Airport. The Customer Service Agent provides a superior, friendly, and efficient transaction at time of rental using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards. Pay is $12.50 per hour. Schedule: Overnight 11:00PM-7:00AM with off days during the week Responsibilities * Provide all customers with undivided attention while assisting them. * Use company approved sales and service techniques when determining customer needs. * Offer optional products to meet customer wants and needs. * Prepare all rental and return documents accurately and completely. * Qualify each customer using our company rental requirement guidelines. * Provide customers assistance with directions, maps, local area information, appropriate service information, etc. * Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. * Ensure the return date and time on the rental agreement is accurate. * Review all charges at the time of vehicle return. * Prepare the Rental Agreement Folder with all required information. * Assist customers by effectively resolving all customer service issues. * Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. * Maintain the appearance of the rental counters and customer areas to present a neat and orderly image. * Ensures the counter is stocked with appropriate supplies to provide smooth and effective counter service and maintains work area in a safe and clean condition. * Maintain a regular and reliable level of attendance and punctuality. * Perform miscellaneous job-related duties as assigned. Equal Opportunity Employer/Disability/Veterans Qualifications * Must be at least 18 years old * High School Diploma or G.E.D. required * Must have a minimum of 1 year of sales experience * Must have a minimum of 1 year of face to face customer service experience * A minimum of basic level experience and understanding of a PC and Microsoft Office Products Required * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Must be willing to accept $12.50/hr * Apart from religious observation, must be able to work an overnight schedule from 11PM-7AM with off days during the week National Atlanta GA

Air Export Customer Service Agent (Atlanta, GA, US)