Air Export Agent

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

• Ensure smooth and timely freight process flow.

• Schedule pickups timely and accurately per the customer's SOP

• Prepare various documents for international transportation.

• Submit export clearances daily per govt regulations and Expeditors policies.

• Ensure accurate and timely client and vendor billing.

• Ensure accurate and timely data entry into our operating system.

• Interact with our customers in arranging their international export shipments, meeting customer service standards.

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Ensure all customers' standard operating procedures are followed as per the DLSOP.

• Work with the team on meeting KPI standards, as per the company's procedures.

• Monitor shipment reports to ensure total customer satisfaction.

• Track and Trace shipments timely and update customer service of any delay.

• Overseas communications.

• Collaborate with all team members on any problem-solving and process efficiencies.

• Build and maintain strong relationships with vendors (airlines, trucking companies, and others) and customers.

• Participate in the transition of new business/ updates to existing business.

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.

• Any other function deemed necessary by the Manager.

• 2 years of industry specific qualification (country specific).

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Good computer skills (Excel, Word, Outlook).

• Must be willing to handle Hazardous Materials.

• Schedule flexibility

• Fluent in English.

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical, Prescription Drug, Dental and Vision

• Life and Long Term Disability Insurance

• 401(k) Retirement Savings Plan

• Employee Stock Purchase Plan

• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.