Air Care Communication Center Supervisor - Ormc - VFT - Req13755

Orlando Health Orlando , FL 32801

Posted 3 weeks ago

Air Care Communication Center Supervisor - ORMC - VFT - req13755

Orlando Health is a $3.8 billion not-for-profit healthcare organization and a community-based network of hospitals, physician practices and outpatient care centers across Central Florida. The organization is home to the area's only Level One Trauma Centers for adults and pediatrics, and is a statutory teaching hospital system that offers both specialty and community hospitals. More than 3,100 physicians have privileges across the system, which is also one of the area's largest employers with more than 20,200 employees who serve more than 97,000 inpatients, more than 2.5 million outpatients, and more than 4,800 international patients each year. Additionally, Orlando Health provides more than $360 million in total value to the community in the form of charity care, community benefit programs and services, community building activities and more. Additional information can be found at www.orlandohealth.com.

The ORMC Air Care Team seeks to hire a Air Care Communications Center Supervisor that will coordinate all requests for service for the Air Care Team (ACT), the hospital's air ambulance helicopter and the Emergency Transfer Center.

Education/Training:

  • High School graduate or equivalent

Licensure/Certification:

  • Certified Flight Communicator (CFC) by the National Association of Air Medical Communications Specialist (NAACS) renewed every four (4) years.

Experience:

  • 3 years of Air Medical Communications experience and/or medical dispatch experience. Prior experience using windows based computer software. MS Word and MS Excel proficient.

Essential Functions:

  • Answers and coordinates all requests for service.

  • Coordinates all air medical communications and traffic for the ORMC and APH helipads.

  • Facilitates all requests for physician acceptance to Orlando Health facilities via the Emergency Transfer Center.

  • Answers a high volume of calls accurately and professionally.

  • Records pertinent information accurately and grammatically correct.

  • Operates specialized computer system for rapid entry and processing of all requests for air medical service.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Environmental Services Supervisor 1St Shift Ormc Hospital

ABM

Posted 1 week ago

VIEW JOBS 12/3/2019 12:00:00 AM 2020-03-02T00:00 Position Summary Responsible for assisting the Director of Environmental Services in giving direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. Position represents ABM Services in its highest degree. Essential Duties Promotes a customer service mindset at all times with both internal and external customers. Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency. Views everything with a process improvement mindset. established department procedures and programs that meet goals and ensures a clean and safe environment. Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations. Develops/coaches department associates to ensure fullest potential is reached. Ensures work assignments, daily and weekly work schedules meet department and facility needs. Ensures department Training Programs and re-certification programs are being conducted within appropriate time-frames. Orders and uses all supplies/equipment within the areas of assigned responsibility. Ensures that all ABM Services Systems are in place in accordance with the Director of EVS. Leads and promotes departmental TQM/Customer Service Initiatives. Tours and meets with facility customers to ensure that customer needs and expectations are met at all times. Reports all pertinent data to the Director of Environmental Services in a timely manner. Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements. Maintains a safe work environment for all internal and external customers. Works in a team environment interacting with a variety of departments. Possesses excellent customer service skills. Establishes and maintains cooperative working relationships; treats others courteously and with respect. Responds to emergencies at both night time and on weekends as required. Handles varying workloads and meet changing deadlines as necessary. * Job duties may be modified at any time. * Other duties as assigned * This is a nicotine free campus. Minimum Requirements High School Diploma or GED required, some college preferred. Must possess a minimum of one (1) year of proven housekeeping experience in a healthcare or hospitality setting. Must possess a minimum of 1 year Customer Service. Prefer management/supervisor experience. Experience in an environmental services, healthcare/hospital setting preferred. Must have knowledge on the use of personal computers in a Windows environment. Knowledge of Word Processing, Spreadsheets, and other assorted business software. Ability to accurately review and process data and attend to detail. Ability to establish priorities, work independently, and to accomplish objectives without supervision. Ability to communicate in both written and verbal formats. Ability to handle and resolve problems. Industry specific certification/license may be required. ABM Orlando FL

Air Care Communication Center Supervisor - Ormc - VFT - Req13755

Orlando Health