Air Care Communication Center Supervisor - Ormc - VFT - Req13755

Orlando Health Orlando , FL 32801

Posted 3 weeks ago

Air Care Communication Center Supervisor - ORMC - VFT - req13755

Orlando Health is a $3.8 billion not-for-profit healthcare organization and a community-based network of hospitals, physician practices and outpatient care centers across Central Florida. The organization is home to the area's only Level One Trauma Centers for adults and pediatrics, and is a statutory teaching hospital system that offers both specialty and community hospitals. More than 3,100 physicians have privileges across the system, which is also one of the area's largest employers with more than 20,200 employees who serve more than 97,000 inpatients, more than 2.5 million outpatients, and more than 4,800 international patients each year. Additionally, Orlando Health provides more than $360 million in total value to the community in the form of charity care, community benefit programs and services, community building activities and more. Additional information can be found at

The ORMC Air Care Team seeks to hire a Air Care Communications Center Supervisor that will coordinate all requests for service for the Air Care Team (ACT), the hospital's air ambulance helicopter and the Emergency Transfer Center.


  • High School graduate or equivalent


  • Certified Flight Communicator (CFC) by the National Association of Air Medical Communications Specialist (NAACS) renewed every four (4) years.


  • 3 years of Air Medical Communications experience and/or medical dispatch experience. Prior experience using windows based computer software. MS Word and MS Excel proficient.

Essential Functions:

  • Answers and coordinates all requests for service.

  • Coordinates all air medical communications and traffic for the ORMC and APH helipads.

  • Facilitates all requests for physician acceptance to Orlando Health facilities via the Emergency Transfer Center.

  • Answers a high volume of calls accurately and professionally.

  • Records pertinent information accurately and grammatically correct.

  • Operates specialized computer system for rapid entry and processing of all requests for air medical service.

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Air Care Communication Center Supervisor - Ormc - VFT - Req13755

Orlando Health