AI Conversational Design & Implementation Lead (AI Consultant 2)

Wells Fargo San Francisco , CA 94118

Posted 1 week ago

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

The Innovation Group, a part of PVSI, is dedicated to serving as the catalyst for transformational change across the company, focusing on fostering the growth of big ideas that will efficiently influence business models, processes, and programs in order to meet evolving customer needs. The team actively partners across the enterprise with business lines, data and analytics, operations, and marketing to provide resources, support, and visibility that will help transform business models, products, and services.

The Role

The AI Conversational Design & Implementation team at Wells Fargo is looking for a Conversational AI Implementation Lead with a strong NLP and chatbot implementation background to guide and support other Conversational Designers with the setup and configuration of their NLP-based chatbot conversational experiences.

You'll have the opportunity to work across teams and lines of business (LOBs) to design and implement conversational experiences on our Chatbot/Virtual Assistant platforms. As a Conversational AI Implementation Lead, you'll be adept at juggling multiple projects and stakeholders, and detail oriented when it comes to reviewing design work and providing feedback and guidance for your teammates.

An ideal candidate will have technical knowledge and understanding of Natural Language Processing (NLP) and help shape our Conversation Design strategy and processes utilizing an AI-first approach.

Responsibilities

  • Collaborate on strategy and provide guidance for teammates and LOB partners throughout the design process, implementation, deployment, and maintenance of the bot conversational experiences.

  • Partner with LOB subject matter experts (SMEs) to understand and assess use cases, including the context, the topics, and the types of questions they expect users to ask the Virtual Assistant.

  • Learn and become a SME on the features and capabilities of one or more chatbot platforms in use at the company, and how to use them to accomplish complex use cases.

  • Train, guide, and support the Conversational Designers on how best to implement the intents and entities that define the conversation interaction, along with the associated dialog flow, business rules, context variables, and so forth.

  • Help with research/data collection & evaluation, and creating AI Design frameworks and guidelines.

Required Qualifications

  • 3+ years of experience in one or a combination of the following: Artificial Intelligence, Data Science, Business Analytics/Insights, or Digital Products/Program Management

Other Desired Qualifications

  • Bachelor's degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience.

  • 3+ years of demonstrable experience designing and implementing chatbot, conversational AI, voice, IVR, and/or multi-modal applications; ideally using a variety of chatbot platforms.

  • Strong understanding of an Artificial Intelligence (AI) first approach, Machine Learning (ML), and Natural Language Processing (NLP) to enable conversational design techniques.

  • Ability to be proactive, innovative, and creative in translating customer needs to meaningful and valuable AI experiences.

  • Knowledge of AI conversation design principles, standards, and UX best practices.

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.

  • Excellent verbal, written, and interpersonal communication skills

  • Financial experience is a plus, but not required.

Job Expectations

  • Ability to travel up to 20% of the time

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
AI Conversational Designer (AI Consultant 1)

Wells Fargo

Posted 3 weeks ago

VIEW JOBS 11/21/2019 12:00:00 AM 2020-02-19T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively. The Innovation Group, a part of PVSI, is dedicated to serving as the catalyst for transformational change across the company, focusing on fostering the growth of big ideas that will efficiently influence business models, processes, and programs in order to meet evolving customer needs. The team actively partners across the enterprise with business lines, data and analytics, operations, and marketing to provide resources, support, and visibility that will help transform business models, products, and services. The Role Wells Fargo's AI Conversational Design & Implementation team is looking for an experienced Conversational Designer to work alongside Product Managers, Linguists, Data Analysts, Tech Leads, and Business Partners to design and implement conversational experiences on our Chatbot/Virtual Assistant platforms. The ideal candidate is obsessed with designing and building meaningful and valuable customer experiences, and can flex from being strategic to tactical and creative to analytical. Responsibilities include: * Working closely with LOB partners throughout the process of designing, deploying, and maintaining the bot conversational experience * Partnering with LOB SME's to understand and assess use cases - including the context, the topics, and the types of questions they expect users to ask the Virtual Assistant * Designing and implementing the intents and entities that define the conversation interaction - along with the associated dialog flow, business rules, context variables, and so forth * Acting as a liaison between the LOB and our AI Product team to ensure that our Virtual Assistant delivers intelligent and intuitive conversations, resulting in a great customer experience Required Qualifications * 1+ year of experience in one or a combination of the following: Artificial Intelligence, Data Science, Business Analytics/Insights, or Digital Products/Program Management; or a BS/BA degree or higher in a quantitative field such as Mathematics, Statistics, or Computer Science Other Desired Qualifications * Basic understanding of an Artificial Intelligence (AI) first approach, Machine Learning (ML), and Natural Language Processing (NLP) to enable conversational design techniques * Thorough understanding of best in class customer-centric designs for artificial intelligence capabilities * Experience designing, developing, and deploying conversational virtual assistants * Experience with Artificial Intelligence (AI) industry trends and business applications * Ability to be proactive, innovative, and creative in translating customer needs to meaningful and valuable AI experiences * Strong blend of emotional intelligence along with an entrepreneurial mindset to create a dynamic Artificial Intelligence experience * Ability to develop partnerships and collaborate with other business and functional areas * Ability to execute in a fast paced, high demand, environment while balancing multiple priorities * Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important * Excellent verbal, written, and interpersonal communication skills * Knowledge and understanding of product management development Job Expectations * Ability to travel up to 20% of the time Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo San Francisco CA

AI Conversational Design & Implementation Lead (AI Consultant 2)

Wells Fargo