Aging Case Aide 2 (Local Government) - Allegheny County Area Agency On Aging

THE POSITION

NOTE: THIS IS A REPOSTING OF (CS-2024-80824-L0609). IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM APRIL 4, 2024 TO APRIL 17, 2024, YOU CANNOT SUBMIT A NEW APPLICATION.

Do you have a passion for helping others? Allegheny County Department of Human Services (DHS), Area Agency on Aging (AAA), is seeking a hard-working, forward-thinking Aging Case Aide 2 who is dedicated to helping assist our residents, 60 years of age and older, to live safe, healthy, and when possible, independent lives. This is a rewarding career opportunity for a patient, compassionate, and organized person who would enjoy assisting senior citizens with obtaining services and supports to stay active and safe. Take pride in the work you do and apply with us today!

DESCRIPTION OF WORK

Within this role, you will conduct duties as a Protective Services Case Aide in the Prevention Division/Protective Services Unit and under the general supervision of the Casework Supervisor. You will assist professional and technical social services personnel in providing information and referral activities to senior citizens to help them better understand the community resources available to meet their individual needs as they pertain to safety, support, and protective services. We are looking for a candidate who possesses a detailed working knowledge of the cultural, physical, and social environment of the geographical area or program and an understanding of the technical procedures and practices involved in performing a brief assessment of individual situations. Specific duties and responsibilities include:

• Notify licensing entities of allegations of abuse and financial exploitation involving facility employees and residents in facilities.

• Complete Reports of Need (RON) for consumer situations described as having the potential to meet Protective Services requirements.

• Complete RON's taken by back-up telephone agents for completeness and assignment.

• Review and correct error reports as assigned.

• Complete case reviews and confirms Provider receipt of RON's.

• Complete Contractor service orders and service deliveries for financial billings as assigned.

Answer calls and meeting with walk-ins (in-person or virtual) to DHS/AAA Protective Services Unit as scheduled.

Identify and confirm needs and provide callers and walk-ins with relevant and accurate information to access appropriate resources and programs to meet those needs, including completing a RON or a referral to the most appropriate resource.

Explain the Protective Services process for relevant programs to callers and walk-ins.

Request any printed information, brochures, and applications from unit clerical staff to be sent to callers or walk-ins in a timely manner. Refer those with computer access to DHS/AAA website for relevant information, as appropriate.

Investigate PA Abuse Reporting Hotline, Dialtrac, County, and DHS/AAA requests and complaints, as assigned.

Document all work in the appropriate computer databases in a timely manner.

Meet with older adults at Community Resource/Info/Health Fairs to discuss DHS/AAA services and programs.

Work Schedule and Additional Information:

• Full-time employment

• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1; or

• Two years of public contact work, including one year in a human services program; or

• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

• Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

You may only apply/test once for this posting.Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes

• No

02

How many years of full-time public contact experience do you possess?

• 2 years or more

• 1 but less than 2 years

• Less than 1 year

• None

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Do you possess one or more years of full-time public contact experience in a human services program?

• Yes

• No

05

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

06

How much college coursework have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

• 60 credits or more

• 30 but less than 60 credits

• Less than 30 credits

• None

07

If you claimed completion of any amount of college coursework in the above question, have you also completed coursework in the behavioral sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

• Yes

• No

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

09

WORK BEHAVIOR 1 - CASE DOCUMENTATION

Maintain ongoing case documentation (electronic and paper) of all contacts and referrals made, information provided, and work completed. Utilize a database for electronic case documentation.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience maintaining ongoing case documentation (electronic and paper files) which included contacts and referrals made, information provided, AND work completed. I utilized a computer system/database for my electronic case documentation.
• B. I have experience maintaining ongoing case documentation (electronic and paper files) which included contacts and referrals made, information provided, OR work completed. I utilized a computer system/database for my electronic case documentation.
• C. I have NO experience related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The type(s) of documentation you maintained or documented.

• The type(s) of computer systems/databases used for the electronic documentation.

• The actual duties you performed and level of responsibility.

11

WORK BEHAVIOR 2 - PROVIDE INFORMATION AND ASSIST CONSUMERS

Provide consumers and family members with reference information about the agency's services, programs, and community resources and entitlements. Assist consumers with applying for and accessing support options. This may include determining benefits eligibility and assisting with the completion of various applications and forms such as Medicaid or LIHEAP. Provide telephone contact support to implement and/or confirm follow through with consumers' care plans as directed.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience providing program information to consumers and their families regarding services, programs, or community resources targeted to audiences 60 years of age or older. My duties included assisting them in determining eligibility for benefits AND assisting with the completion of applications/forms.
• B. I have experience providing program information to consumers and their families regarding services, programs, or community resources in any human service program area. My duties included assisting them with determining eligibility for benefits AND assisting with the completion of applications/forms.
• C. I have experience assisting consumers in any human service program area. My duties included assisting them with the completion of application/forms.
• D. I have NO experience related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The type(s) of consumers to whom you provided information and the type(s) of information provided.

• The actual duties you performed and level of responsibility.

13

WORK BEHAVIOR 3 - OBTAIN INFORMATION

Obtain information from facilities (i.e., nursing homes, assisted living facilities, personal care homes, adult day care centers) to assist consumers in gaining initial admittance into a facility or to transfer to another facility. Obtain financial information from banks, creditors, financial advisors, and insurance representatives to assist with senior financial exploitation cases.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience obtaining information from facilities such as nursing homes, assisted living facilities, personal care homes, or adult day care centers to assist consumers in obtaining initial admittance into a facility or to transfer to another facility; AND I have experience obtaining financial information from banks, creditors, financial advisors, or insurance representatives to assist with financial exploitation cases.
• B. I have experience obtaining financial information from banks, creditors, financial advisors, or insurance representatives to assist with financial exploitation cases.
• C. I have experience obtaining information from facilities such as nursing homes, assisted living facilities, personal care homes, or adult day care centers to assist consumers in obtaining admittance into a facility or to transfer to another facility.
• D. I have NO experience related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The type(s) of information you obtained.

• From where/who the information was obtained.

• Your level of responsibility.

Required Question

Agency Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov