Aging Care Manager 1

This is a trainee position (probationary period of six months) within the Luzerne/Wyoming Counties Area Agency on Aging.  This employee is specifically trained to assess the needs of consumers utilizing state mandated assessment forms, develop effective care plans to meet these needs, and implement these care plans in a professional manner.  The employee reports directly to the Aging Care Management Supervisor 1 and holds a Civil Service Classification of Aging Care Manager 1 (ACM1).

An  employee  performance  evaluation  will  be  completed  in  six  months.   Upon  successful  completion  of  the  six?month probationary period, the employee will be promoted to an Aging Care Manager 2.  

All duties/cases are assigned using a fair and effective distribution method.

• Must possess the knowledge and skills to recognize a consumer at risk.

• Be able to communicate effectively orally and in writing.

• Be able to operate a computer, cell phone and have some knowledge of Microsoft Office.

• Organize, prioritize, plan, and carry out workload.

• Interpret laws, regulations, and directives, as required.

• Travel independently to areas that may or may not be accessible by public transportation.

• Analyze data and other materials.

•  Prepare and deliver presentations.

• Maintain current on wide range of issues and as they relate to older Pennsylvanians.

DESCRIPTION OF DUTIES:

• After completion of training, the ACM must be able to accurately record all case as per Luzerne/Wyoming Counties AAA procedures, into SAMS, the state mandated consumer database.  Documentation that must be  completed  includes:  all  consumer  demographics  and  characteristics,  care  enrollment,  Needs Assessment Score, finances, contacts, information and referral entries, activities and referrals entries, and journal entries.

• Complete Intakes/Referrals for agency services.

• Completes  Reports  of  Need  on  consumers  aged  18  and  older,  after  successful  completion  of  required training courses.

• Assess the needs of consumers thoroughly and completely utilizing standardized assessment forms.

• Develop and implement the Consumer Care Plan in a timely manner. Care Plan documentation activities include:

•    Ensure the Care Plan is accurate and current.

•   Service plan entries (services ordered by the Luzerne/Wyoming Counties AAA on behalf of the consumer), a service plan schedule for each service entry and  

•    generating service orders via the service plan for each service entry.

•    Ensure services are delivered by agency providers and are meeting the care plan goals.

• Make priority home visits for safety and welfare check of consumers, as required.

• Works as a liaison between the consumer and provider, as necessary.

• Provides ongoing care management consisting of continuing activities performed on behalf of the client.

• All assessment and care management activities are completed and submitted for supervisory review in a timely manner as defined by agency policy.

• Provide the consumer/family all appropriate paperwork such as Right to Appeal, Right to a Fair Hearing, Provider of Choice listing, Helpline, etc.

• Reassess consumers on an annual or bi?annual basis, depending upon the care program the consumer is enrolled in.   Identify changes in situation or functioning and measures progress toward goals.

• Educate  consumers  and  their  families  regarding  aging  services  and  benefits  that  may  be  of  use  or subsequently be required.

• Assist consumers, guardians, and families in maximizing their abilities for self?determination by enabling them  and  empowering  them  in  decision?making  to  the  greatest  extent  possible.  Assist  in  providing mediation between the consumer and the providers, guardians, family members, or the agency relative to the needs and desires identified by the consumer.

• Complete accurate monthly travel vouchers.

•  Encourage  enrollment  and  assistance  in  accessing  other  community  resources  and  research  what  is available to streamline services (i.e., VA Aid and Attendance, Hospice Services, Veterans Directed Home and  Community  Based  Services  Program,  Under  60  programs,  disability  organizations  such  as  the  Blind Association or MS Society).

• Develop  and maintain  professional  relationships  with  other  offices  throughout  Pennsylvania  within  and outside the Aging network, consumers, families, and service providers and work collaboratively with them to assure best service delivery to the client population.

• Appropriately seeks and receives supervisory direction.

• Attend agency and unit specific staff meetings to discuss/review current problems, concerns, share ideas or knowledge learned from specific providers, address issues, etc.

• Attend identified trainings as directed by the ACMS1.

• Adherence to all agency policies and procedures, as well as the Luzerne/Wyoming Counties Policies and Procedures Manual.

• In order to comply with standards, set forth by the Pennsylvania Department of Aging in meeting 24 hour availability  of  staff  coverage,  all  ACM  staff  will  participate  in  mandatory  after hours  duties.  Upon completion of the mandated PDA sponsored training session for Protective Services, all ACM staff will be placed  in  the  after hours  scheduled  rotation. The  time  lapse  between  scheduled  days  on  call  is determined by the number of ACM staff working at the Luzerne/Wyoming Counties AAA at the time.

•  Complete Reports of Need on consumers aged 18 and older.

•  Consults with after hours supervisors, local law enforcement, hospital staff, and other collateral contacts as required.

• Performs other duties as they relate to the position, as required.

• Acts as a back up, as needed, to other units within the agency.  Units within the agency.

• Knowledge of the principles and methods of social casework.

•  Knowledge of current social, economic, and health issues that impact the aging population.

• Knowledge of individual and group behavior.

• Ability to plan and organize work.

• Ability to apply critical thinking skills to identify and resolve problems.

• Ability to communicate effectively in writing.

• Ability to communicate effectively orally.

• Ability to establish and maintain effective working relationships.

RECRUITMENT METHODS:

Applicants must meet one (or more) of the following method(s) to be considered for this vacancy:

• Seniority Promotion: Bidding employees within the designated seniority unit when collective bargaining unit obligation(s) have been met then the following recruitment methods may be used

• Promotion Without Examination

• Transfer

• Reassignment

• Voluntary Demotion

• Reinstatement

• Civil Service Lists

ELIGIBILITY -ALL CANDIDATE{S): 

 1.)  Meet the minimum experience and training (MET'S) required for this position

• Three years as an Aging Case Aide 2; or

•  A bachelor's degree which includes or is supplemented by twelve (12) credits in social sciences, behavioral sciences, human services, or a closely related field; or

•  An equivalent combination of experience and training.

 2.) Be a resident of Pennsylvania.

 3.) State Civil Service Commission Approved Additional Special Requirements: None

 4.) Be eligible for selection in accordance with merit system employment regulations

ELIGIBILITY - COMPETITIVE PROMOTION WITHOUT EXAMINATION ONLY: CLASS RESTRICTIONS:

1.) Have held regular civil service status in the following classifications:

• Aging Case Aide 2

SELECTION CRITERIA:

1.) Meet the minimum experience and training required for the job.

2.) Meritorious Service, defined as:

• The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting.

• The last due overall regular or probationary performance evaluation was higher than unsatisfactory.

3.) Seniority, Defines: A minimum of twelve months in the next lower class(es) by the closing date of this posting 07/07/2024.

APPLICATION INSTRUCTIONS:

1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position. 

2.) Additional information may be obtained by contacting:

Christina Varvaglione

Human Resources Analyst

 570-830-5150

Christina.Varvaglione@Luzernecounty.org

POSITION DETAILS:

Full time

Civil Service

Permanent

Union

Non-Exempt

Code: L0647

Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly)

Pay Range: 33

YOU MUST HOLD CIVIL SERVICE STATUS IN ORDER TO APPLY FOR THIS POSTING

HOW TO APPLY:

All EXTERNAL CANDIDATES  must apply and submit an application via:

https://www.governmentjobs.com/careers/pabureau

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.