Aging Care Management Supervisor 1-Assessment Unit (Local Government)Luzerne-Wyoming County Area AAA

THE POSITION

Are you an individual who possesses a strong sense of self-motivation, an unwavering attention to detail, and an eagerness to collaborate with a vibrant and energetic team? If this resonates with you, then Luzerne County eagerly awaits your arrival!

DESCRIPTION OF WORK

The role entails overseeing the initial requests for consumer assessments, assigning assessors for additional screening, and ensuring the completion of assessments. It is essential to promptly and accurately address casework queries regarding policies and procedures. You will be responsible for offering guidance and supervision to telephone intake care managers and assessors when necessary. Duties also include organizing, monitoring, reviewing, and approving all paperwork and data entry, as well as ensuring the accuracy and completeness of consumer data in the SAMS database by analyzing it for compliance with established standards.

Work Schedule and Additional Information:

• Full-time employment

• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in public or private social work and a bachelor's degree; or

• Any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

• Hiring preference for this vacancy will be given to candidates who live within Carbon, Columbia, Lackawanna, Luzerne, Monroe, Schuylkill, Sullivan & Wyoming counties. If no eligible candidates who live within these counties apply for this position, candidates who reside in other counties may be considered.

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

You may only apply/test once for this posting.Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes

• No

02

How many years of full-time experience do you possess in public or private social work?

• 3 or more years

• 2 but less than 3 years

• 1 but less than 2 years

• Less than 1 year

• None

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Have you successfully completed 12 or more college credits in sociology, social welfare, psychology, gerontology, or other related social sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

• Yes

• No

05

How much graduate coursework have you completed in the behavioral sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

• 60 or more credits

• 45 but less than 60 credits

• 30 but less than 45 credits

• 15 but less than 30 credits

• Less than 15 credits

• None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

07

WORK BEHAVIOR 1 - SUPERVISION

Distributes and monitors work assignments of case aides and care management and assessment staff; monitors and approves leave/compensatory time; reviews and signs timesheets, mileage, and payroll sheets; completes performance evaluations; provides guidance and instruction of duties and responsibilities; trains new staff; disciplines staff; and makes personnel recommendations.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience performing ALL aspects of this work behavior. My responsibilities included: distributing and monitoring work assignments of subordinate staff; monitoring and approving leave/compensatory time; reviewing and signing timesheets, mileage, or payroll sheets; completing performance evaluations; providing guidance and instruction of duties and responsibilities; training new staff; disciplining staff; and making personnel recommendations.
• B. I have experience as a lead worker. I provided on-the-job training to newly hired staff, reviewed their work, served as a team or group leader, etc., but I was NOT responsible for employee discipline or hiring decisions.
• C. I have successfully completed college-level coursework related to labor relations, human resource management, or supervisory development.
• D. I have NO experience or training related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience

• All of the aspects of this work behavior you have performed

• Your level of responsibility

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

10

WORK BEHAVIOR 2 - REVIEWS/ANALYZES CASE RECORDS

Reviews and analyzes case records of others for completeness and accuracy for adherence to policies/procedures, proper documentation, placement, referral, assessment/diagnosis, and follow-up in order to insure efficient, qualitative service to persons in need.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience performing ALL aspects of this work behavior including reviewing case records of others for completeness and accuracy for adherence to policies/procedures, proper documentation, placement, referral, assessment/diagnosis AND follow-up. I communicated any deficiencies to the author who prepared the case record.
• B. I have professional experience performing portions of this work behavior. I have prepared case records ensuring adherence to policies/procedures, proper documentation, placement, referral, assessment/diagnosis, and I provided follow-up; however, I do NOT have experience reviewing and analyzing case records of others.
• C. I have NO experience or training related to this work behavior

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience

• The type(s) of case records you reviewed/analyzed/prepared, etc.

• The actual duties you performed

• Your level of responsibility

12

WORK BEHAVIOR 3 - CONDUCTS TRAININGS/ORAL PRESENTATIONS

Develops and conducts trainings, seminars, conferences, and staff meetings designed to develop performance and case management skills and familiarize staff with current methods and techniques in the field of social services. Prepares and makes oral presentations on aging services to large and small groups.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience developing and conducting trainings, seminars, conferences, and staff meetings designed to develop performance and case management skills and familiarize staff with current methods and techniques in the field of social services. I have experience preparing and making oral presentations to large or small groups in which I had interactive discussions.
• B. I have experience preparing and making presentations to large or small groups without interactive discussions. My responsibility included presenting the material/information.
• C. I have successfully completed college-level coursework related to public speaking, speech and communications, or a related area.
• D. I have NO experience or training related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience

• The type(s) of trainings or presentations you developed/conducted/presented, etc.

• The actual duties you performed

• Your level of responsibility

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

15

WORK BEHAVIOR 4 - COLLABORATION

Collaborates with other Area Agency on Aging staff, medical and legal consultants, subcontractors, and other human service professionals to disseminate information about the agency, discuss available services, etc. Schedules and participates in consultation meetings for medical and legal consultants.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience collaborating with human service professionals from Area Agencies on Aging, medical and legal consultants, subcontractors, and other human service professionals. I have experience arranging for legal consultants in which I called attorney(s) and explained the case, scheduled and participated in a consultation meeting, and made a decision on the case; OR I have experience arranging for medical consultants in which I called medical consultant(s), scheduled and participated in a consultation meeting, and requested an evaluation or information about a consumer to aid in proceeding with the case.
• B. I have experience collaborating with professionals in a human services setting to disseminate information or discuss available services about the agency; however, I do NOT have experience arranging/participating in consultation meetings with medical or legal consultants.
• C. I have NO experience or training related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience

• The actual duties you performed

• Your level of responsibility

Required Question

Agency Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov