Agile Program Manager, Insights & Analytics, Customer & Partner Advocacy

Microsoft Corporation Redmond , WA 98053

Posted 2 months ago

Customer success is our success. Come join our team of customer-obsessed engineers and program managers and help build internal software that enables us to prioritize issues that impact our customers as well as technology that helps people across Microsoft analyze feedback related to our products and services.

We're part of the Customer and Partner Advocacy (CPA) organization, which protects and advances experiences with Microsoft by mitigating potential customer experience risks and resolving customer experience issues. You'll help us move towards better prediction and prevention of issues. In this Agile Program Manager role, you will work with product/feature owners and engineers primarily across two internally-facing products to define delivery plans, priority decisions, make trade-offs and will help define, prioritize, develop and release internal software and features that help others eliminate customer pain points.

Required:

  • Experience managing software/feature development within a Scrum Agile Framework

  • 12+ months of experience shipping internal or external products

  • Exceptional communication skills

Preferred:

  • Bachelor's degree in any technical discipline

  • Experience working in a DevOps environment

  • Some experience coding in any language

  • Scrum Master Certification

Customer & Partner Advocacy (CPA)

CPA drives lifetime loyalty by listening, responding, and driving resolution of their issues within Microsoft products and services. In addition, CPA enables change by analyzing trends, identifying top issues, and influencing future products and services.

Join us and be one who empowers billions! That's incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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  • Guide engineering teams through agile development and release cycles (including standup, planning meetings)

  • Plan features with the engineering team by analyzing customer needs/feedback, identifying resource requirements, adjusting scope & priorities while managing expectations & feature risks.

  • Coordinate the release of features by partnering closely with feature / product owners & engineers

  • Contribute to engineering process improvements to increase team productivity/satisfaction.

  • Help to foster/increase the diversity of thought and ideas within the group.

  • Create and maintain light process documentation and roadmaps

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Agile Program Manager, Insights & Analytics, Customer & Partner Advocacy

Microsoft Corporation