Agent Station Agent (Airport Customer Service & Ramp)

Envoy AIR Inc. Joplin , MO 64802

Posted 1 week ago

Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career. Are you ready for take-off?

Our Airport/Station Agents perform a variety of tasks to keep our ground operations running safely, efficiently and on-time. Interested in working in a fast-paced, team-oriented environment? Envoy offers competitive benefits and awesome flight privileges!

Responsibilities

  • Load and unload of baggage, cargo, freight, and company materials on and off aircraft

  • Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other vehicles/equipment

  • Marshal aircraft which requires working closely with teammates to ensure there is a safe path for the aircraft, jetbridge, vehicles, and equipment

  • Clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatory

  • De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable

  • Answer inquiries regarding general travel information

  • Promote and sell air travel with American Airlines, American Eagle, and/or other contracted carriers

  • Prepare itineraries, compute fares, issue refunds, prepare/issue tickets, check baggage and collect excess baggage charges

  • Perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers

  • Escort passengers from the terminal to and from aircraft ensuring a safe path at all times

  • Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades

  • Determine flight close-out times and prepare, complete and check various flight forms for accuracy

Job Requirements

In this role, Agents must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision be self-motivated and safety conscious.

Position Requirements

  • Minimum Age: 18

  • High school diploma or GED equivalent

  • Must possess a valid state driver's license; some license restrictions may prohibit a candidate from being eligible for this position

  • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.

  • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis

  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity

  • Must be able to perform all duties in various weather conditions and time constraints

  • Ability to read, write, fluently speak and understand the English language

  • Possess the legal right to work in the United States

Position Preferences

  • A minimum of one year of customer service experience

  • Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations

Additional Details

  • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.

  • The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law.

  • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

  • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.

  • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Travel
0 - 10%


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Teleperformance

Posted 3 days ago

VIEW JOBS 3/18/2019 12:00:00 AM 2019-06-16T00:00 $500 SIGN ON BONUS Text TPUSA to 97211 to apply by text DOING BUSINESS WITH PEOPLE, FOR PEOPLE. Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. Your Impact Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities * Handle and carefully respond to all inbound and outbound customer inquiries * Provide excellent customer service through active listening * Work with confidential customer information and treat it sensitively * Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding * Appropriately communicate with customers * Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning What We're Looking for * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer system * Proven oral & written communication skills * Compassionate customer service mindset * Ability to interact with various types of customers What We Prefer * 6 months Call Center experience * 1 year Customer service experience * Logical problem-solving skills * Availability to work various shifts * Ability to use Windows operating systems * Organization and work prioritization skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer Teleperformance Joplin MO

Agent Station Agent (Airport Customer Service & Ramp)

Envoy AIR Inc.